Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01275431 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

May 23, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (106 biz days late)
Active: 111 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 23 → May 28, 2025
2 business days (counted)
Running total: 2 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jul 7, 2025
26 business days (counted)
Running total: 28 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Jul 7 → Nov 3, 2025
83 business days (counted)
Running total: 111 of ? biz days used
Created: May 23, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
May 23 → May 23 Created ▶ Running 0 0
May 23 → May 28 Scheduled ▶ Running 2 2
May 28 → Jul 7 Ready for Scheduling ▶ Running 26 28
Jul 7 → Nov 3 Scheduled ▶ Running 83 111
Coordinators 112.3d
Billing 1.5d
✗ SLA Missed
Coordinators
112.3 days
Over SLA
Billing
1.5 days
Created: May 23, 2025 Due: Dec 31, 2025 Completed: Nov 3, 2025 (58 days early)
📅
111.4 days Total Age
⏱️
83.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
110.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 29, 2025
Visit 4 Oct 30, 2025
Visit 5 Oct 31, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 285 days old
🚨
Primary Delay 83.7 days stuck in "Scheduled"
⏱️
Total Delay 110.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
26.2d / 1.0d SLA
Scheduled
86.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/23/2024 1615 CM ack msg; LM w/EZ; 5/27/2025 1210 LM w/Shemmash re NAR; 7/3/2025 NNL ; 1428 DC avail; LM w/Shemmash re cnfm; 7/4/25 1935 Shemmash cnfm; 7/7/25 0930 ack cnfm, LM w/DC; 1359 DC ack cnfm

Timeline

📋
▶
2 Work Order Created May 23, 4:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee May 28, 6:35 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 5d 1h
🚨 26.7 business days
🗓️
▶
2 Status: Scheduled Jul 7, 2:22 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Danielle Corff
🚨 79.0 business days
⏱️
▶
2 6x Labor Added Oct 27, 6:14 PM
6x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 27, 7:02 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 28, 6:10 PM
Type: Labor
Status: Open
Qty: 3, 5
⏱️
2x Labor Added Oct 28, 6:16 PM
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Oct 28, 6:30 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Oct 29, 3:36 PM
Type: Labor
Status: Open
Qty: 0.5, 3
💵
2x Expenses Added Oct 29, 4:09 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 31, 2:28 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 8, 0.5
💵
Expenses Added Oct 31, 2:38 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 5x Expenses Added Oct 31, 3:12 PM
5x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Oct 31, 3:28 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 31, 4:07 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.7 business days
⏱️
Labor Added Nov 3, 4:21 AM
Type: Labor
Status: Open
Qty: 14.25
💵
Expenses Added Nov 3, 4:26 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Nov 3, 4:41 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Danielle Corff
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 118d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 10h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 33m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 3:58 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 38m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:35 PM
Invoice Number: SM-245767

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Ready for Scheduling
Duration: 26.2 business days (threshold: 1.0 business days)
Exceeded by 25.2 business days
Scheduled
Duration: 83.7 business days (threshold: 2.0 business days)
Exceeded by 81.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Oct 28, 12:00 PM
Created
May 23, 4:40 PM
Invoice #
SM-245767

Work Details (39)

Name Type Status Qty Amount Date
WL-02985767 Labor Open 8.5 $340.00 Oct 27, 6:14 PM
WL-02985768 Expenses Open 1 $52.00 Oct 27, 6:15 PM
WL-02985769 Expenses Open 1 $52.00 Oct 27, 6:15 PM
WL-02985770 Expenses Open 1 $52.00 Oct 27, 6:15 PM
WL-02985771 Expenses Open 1 $52.00 Oct 27, 6:15 PM
WL-02985772 Expenses Open 1 $52.00 Oct 27, 6:15 PM
WL-02985773 Expenses Open 1 $421.78 Oct 27, 6:16 PM
WL-02985774 Expenses Open 1 $268.99 Oct 27, 6:16 PM
WL-02985840 Expenses Open 1 $84.48 Oct 27, 7:02 PM
WL-02987006 Labor Open 3 $950.00 Oct 28, 6:10 PM
WL-02987007 Labor Open 5 $76.00 Oct 28, 6:11 PM
WL-02987017 Labor Open 0.5 $20.00 Oct 28, 6:16 PM
WL-02987018 Labor Open 0.5 $20.00 Oct 28, 6:16 PM
WL-02987034 Expenses Open 1 $25.19 Oct 28, 6:30 PM
WL-02987035 Expenses Open 1 $30.91 Oct 28, 6:30 PM
WL-02988342 Labor Open 0.5 $20.00 Oct 29, 3:36 PM
WL-02988343 Labor Open 0.5 $20.00 Oct 29, 3:36 PM
WL-02988346 Labor Open 3 $950.00 Oct 29, 3:36 PM
WL-02988351 Labor Open 5 $76.00 Oct 29, 3:37 PM
WL-02988425 Expenses Open 1 $23.99 Oct 29, 4:09 PM
WL-02988426 Expenses Open 1 $24.98 Oct 29, 4:09 PM
WL-02991841 Labor Open 0.016666666666667 $950.00 Oct 31, 2:28 PM
WL-02991843 Labor Open 0.75 $30.00 Oct 31, 2:29 PM
WL-02991844 Labor Open 8 $76.00 Oct 31, 2:29 PM
WL-02991845 Labor Open 0.5 $20.00 Oct 31, 2:30 PM
WL-02991864 Expenses Open 1 $52.00 Oct 31, 2:38 PM
WL-02991918 Expenses Open 1 $10.00 Oct 31, 3:12 PM
WL-02991914 Expenses Open 1 $207.72 Oct 31, 3:12 PM
WL-02991915 Expenses Open 1 $207.72 Oct 31, 3:12 PM
WL-02991916 Expenses Open 1 $207.72 Oct 31, 3:12 PM
WL-02991917 Expenses Open 1 $207.73 Oct 31, 3:12 PM
WL-02991919 Expenses Open 1 $117.51 Oct 31, 3:14 PM
WL-02991949 Expenses Open 1 $16.25 Oct 31, 3:28 PM
WL-02991950 Expenses Open 1 $51.59 Oct 31, 3:28 PM
WL-02991951 Expenses Open 1 $64.40 Oct 31, 3:28 PM
WL-02992072 Expenses Open 1 $23.92 Oct 31, 4:07 PM
WL-02993526 Labor Open 14.25 $570.00 Nov 3, 4:21 AM
WL-02993527 Expenses Open 1 $106.96 Nov 3, 4:26 AM
WL-02993528 Expenses Open 1 $80.00 Nov 3, 4:41 AM

Details