Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276915 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Childrens Hospital Colorado — 13123 E 16th Ave, Aurora CO, 80045

Jun 2, 2025 → Oct 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 95 biz days
🕐 Clock stopped: Completed (Oct 19, 2025)
▶ Clock Running
Status: Created
Jun 2 → Jun 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Ready for Scheduling
Jun 2 → Jul 23, 2025
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 36 of ? biz days used
59d
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Oct 19, 2025
59 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 19 → Oct 19, 2025
0 business days (counted)
Running total: 95 of ? biz days used
Created: Jun 2, 2025 Completed: Oct 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 2 → Jun 2 Created ▶ Running 0 0
Jun 2 → Jul 23 Ready for Scheduling ▶ Running 35 35
Jul 23 → Jul 24 Scheduled ▶ Running 1 36
Jul 24 → Oct 19 Ready for Scheduling ▶ Running 59 95
Oct 19 → Oct 19 Assigned ▶ Running 0 95
Dispatch 0.6d
Coordinators 96.9d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Coordinators
96.9 days
Over SLA
Created: Jun 2, 2025 Due: Dec 31, 2026 Completed: Oct 19, 2025 (438 days early)
📅
96.0 days Total Age
⏱️
59.6d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
93.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 59.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 93.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Scheduling
95.1d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FMessak- 10/19/2025- No billing required

09/04/2025 MNewman - all IPs on case complete. Duplicate WO

07/24/2025 EMartin sent email to Arthur advising will reach out to reschedule per Fady not sending FSEs to CO will work on sending a trip out west 

07/23/2025 EMartin sent email to Arthur advising FSEs onsite Mon 07/28/25 to complete remaining 16 devices

06/02/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01268593) -Follow up notes - 5/30/2025 - MR - please open follow up EWO for corresponding PWO-12911612 to complete remaining devices x15. Parts required. Customer, Arthur Marsh, request advance notice to pull devices prior to visit.


-Previous notes -

05/16/2025 YEspino Called 303-901-4406 to speak to Arthur Marsh to verify the 45 EV300 Vemts in question. Was able to speak to Arthur and he advised that Marvin and Vang are currenlty onsite working on the affected devices. Will follow once they are done to see if all have been completed.


04/28/2025 JRolston - Created follow-up for site continuation per request from FSE. Previous WO-01266930.

🔧 Work Performed
no billing required
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jun 2, 11:18 AM
Work Order: WO-01276915
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Jun 2, 4:14 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 4h 56m
🚨 36.0 business days
📅
▶
3 Dispatch Scheduled Jul 23, 1:35 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Raymond Ebanks
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 50d 21h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jul 24, 3:17 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 1h
🚨 60.0 business days
👷
▶
4 Technician Assigned Oct 19, 10:59 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 86d 19h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 20, 11:53 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⚠️ 5.4 business days
🧾
Invoice Created Oct 27, 2:59 AM
Invoice Number: SM-244145

Bottlenecks

Entered
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Ready for Scheduling
Duration: 35.5 business days (threshold: 1.0 business days)
Exceeded by 34.5 business days
Ready for Scheduling
Duration: 59.6 business days (threshold: 1.0 business days)
Exceeded by 58.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jun 2, 11:18 AM
Invoice #
SM-244145

Work Details (1)

Name Type Status Qty Amount Date
WL-02976348 Labor Open 0.016666666666667 $0.00 Oct 19, 11:01 AM

Details