Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276925 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DOH — 2 Van Buren Blvd Building 28B, Altamont NY, 12009

Jun 2, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (261 biz days early)
Active: 132 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Jun 2 → Jun 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
87d
▶ Clock Running
Status: Ready for Scheduling
Jun 2 → Oct 6, 2025
87 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 14, 2025
5 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Entered
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 27, 2025
9 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 31, 2025
4 business days (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Entered
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 105 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Dec 12, 2025
27 business days (counted)
Running total: 132 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 132 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 132 of ? biz days used
Created: Jun 2, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jun 2 → Jun 2 Created ▶ Running 0 0
Jun 2 → Oct 6 Ready for Scheduling ▶ Running 87 87
Oct 6 → Oct 14 Scheduled ▶ Running 5 92
Oct 14 → Oct 14 Entered ▶ Running 0 92
Oct 14 → Oct 27 Ready for Scheduling ▶ Running 9 101
Oct 27 → Oct 31 Scheduled ▶ Running 4 105
Oct 31 → Oct 31 Entered ▶ Running 0 105
Oct 31 → Dec 12 Ready for Scheduling ▶ Running 27 132
Dec 12 → Dec 12 Scheduled ▶ Running 0 132
Dec 12 → Dec 12 Tech On Site ▶ Running 0 132
Dispatch 0.8d
Coordinators 136.3d
Field Work 0.0d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Coordinators
136.3 days
Over SLA
Field Work
0.0 days
Created: Jun 2, 2025 Due: Dec 31, 2026 Completed: Dec 12, 2025 (384 days early)
📅
133.0 days Total Age
⏱️
87.3d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
130.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 87.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 130.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Scheduling
125.3d / 1.0d SLA
Scheduled
11.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 Brod - sent sean a message to see if i can redispatch for parts transfer

10/27/2025 RArnold - Dispatching Sean

10/01/2025 Brod - working with sean to see who to dispatch WO to for parts return for david andino


06/02/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01271796) -No Follow up notes -


-No Previous notes -

🔧 Work Performed
close out wo
🔍 Technician Findings
close out wo
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jun 2, 11:41 AM
Work Order: WO-01276925
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Brandi Rodriguez Jun 2, 5:53 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6h 11m
🚨 87.8 business days
🗓️
▶
3 Status: Scheduled Oct 6, 11:01 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Sean Currie
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-06T05:00:00.000+0000, 2025-10-06T00:00:00.000+0000, 2025-10-06T13:00:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Oct 14, 11:54 AM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Brandi Rodriguez
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8d 0h, 0m
🚨 10.0 business days
👷
▶
3 Technician Assigned Oct 27, 12:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-27T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 0h
⚠️ 5.0 business days
🆕
Status: Entered by Brandi Rodriguez Oct 31, 11:09 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3d 23h, 0m
🚨 28.0 business days
👷
▶
3 Technician Assigned Dec 12, 11:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-12T06:00:00.000+0000, 2025-12-12T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 42d 1h
🔧
▶
3 Status: Tech On Site Dec 12, 12:25 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Sean Currie
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 15, 10:54 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249108

Bottlenecks

Entered
Duration: 6.2 business hours (threshold: 4.0 business hours)
Exceeded by 2.2 business hours
Ready for Scheduling
Duration: 87.3 business days (threshold: 1.0 business days)
Exceeded by 86.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Sean Currie
Scheduled
Dec 12, 9:00 AM
Created
Jun 2, 11:41 AM
Invoice #
SM-249108

Work Details (1)

Name Type Status Qty Amount Date
WL-03035885 Labor Open 0.25 $0.00 Dec 12, 12:26 PM

Details