Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277106 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jun 3, 2025 → Jan 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jun 10, 2025
✗ SLA Missed (63 biz days late)
Active: 68 biz days
Paused: 92 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jun 3 → Jun 4, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 17, 2025
9 business days (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 18, 2025
1 business day (counted)
Running total: 11 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 18 → Jun 25, 2025
4 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 25 → Jul 11, 2025
11 business days (counted)
Running total: 22 of 5 biz days used
▶ Clock Running
Status: Scheduled
Jul 11 → Jul 16, 2025
3 business days (counted)
Running total: 25 of 5 biz days used
▶ Clock Running
Status: Reschedule
Jul 16 → Jul 30, 2025
10 business days (counted)
Running total: 35 of 5 biz days used
33d
▶ Clock Running
Status: Scheduled
Jul 30 → Sep 16, 2025
33 business days (counted)
Running total: 68 of 5 biz days used
⏸88d
⏸ Clock Paused
Status: Awaiting Parts
Sep 16 → Jan 27, 2026
88 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 68 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 68 of 5 biz days used
Created: Jun 3, 2025 Completed: Jan 27, 2026
Business Days Used 68 / 5
0 5d budget +63d over
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 3 → Jun 3 Created ▶ Running 0 0 / 5
Jun 3 → Jun 3 Ready for Scheduling ▶ Running 0 0 / 5
Jun 3 → Jun 4 Assigned ▶ Running 1 1 / 5
Jun 4 → Jun 17 Scheduled ▶ Running 9 10 / 5
Jun 17 → Jun 18 Tech On Site ▶ Running 1 11 / 5
Jun 18 → Jun 25 Awaiting Parts ⏸ Paused 4
Jun 25 → Jul 11 Reschedule ▶ Running 11 22 / 5
Jul 11 → Jul 16 Scheduled ▶ Running 3 25 / 5
Jul 16 → Jul 30 Reschedule ▶ Running 10 35 / 5
Jul 30 → Sep 16 Scheduled ▶ Running 33 68 / 5
Sep 16 → Jan 27 Awaiting Parts ⏸ Paused 88
Jan 27 → Jan 27 Reschedule ▶ Running 0 68 / 5
Jan 27 → Jan 27 Tech On Site ▶ Running 0 68 / 5
Dispatch 0.0d
Material Management 92.8d
Coordinators 71.6d
Field Work 1.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
92.8 days
Over SLA
Coordinators
71.6 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
0.0 days
Created: Jun 3, 2025 Due: Jun 10, 2025 Completed: Jan 27, 2026 (230 days late)
📅
161.0 days Total Age
⏱️
88.2d in Awaiting Parts Longest Stage
🔄
15 transitions Status Changes
⚠️
149.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits (3 reschedules)
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 16, 2025
Visit 2 Jun 17, 2025
Visit 3 Jul 15, 2025
Visit 4 Sep 10, 2025
Visit 5 Nov 13, 2025
Visit 6 Jan 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 274 days old
🚨
Primary Delay 88.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 149.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
47.3d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Awaiting Parts
92.8d / 3.0d SLA
Reschedule
22.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/26 CDempsey- Waiting on parts for approved repair, however, cannot be located and MM cancelled the order. Tyler and Fernando to be onsite next week.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week, however parts are still on backorder as per MM.

12/17/25 CDempsey- Still waiting on parts. Contacting MM.

12/3/25 CDempsey- Still waiting on parts as per note from MM.

11/12/25 CDempsey- still waiting on parts.

10/22/25 CDempsey- waiting on parts ordered by Tyler last month.

10/16/25 CDempsey- escalated request to Brad for status update.

10/8/25 CDempsey- waiting on parts.

10/1/25 CDempsey- checking status of parts order.

9/10/25 TBollman additional damage located new quote created for additional parts awaiting PO

8/19/25 TBollman bed located but needs to be moved for the repair JOHN is working to get this reloacted

7/29/25 CDempsey- scheduled for Aug 19th but trying to get tech there sooner. Parts onsite.

7/22/25 CDempsey- added PO#

7/16/25 CDempsey- Tyler onsite this week. Never came across this unit needing repairs. Unsure if was moved or put back into service. Will be rescheduled.

7/2/25 CDempsey- MM shows some, maybe all parts delivered last week. Tyler scheduled to be onsite wk of 14th.

6/20/25 CDempsey- need to touch base with customer on status. Need to check on customer PO #.

6/11/25 CDempsey- needing to evaluate and request PO from customer

6/3/25 CDempsey- not sure we can wait until end of month to schedule this wo.

🔧 Work Performed
6/16 CNL 6/17 tested and quoted 7/15 CNL. Unsure if being stored elsewhere or if was put back in service. John at facility is trying to locate. 9/10 Additional damage was located second quote provided awaiting PO 11/13 Bed was removed from storage area CNL 1/27 bed being retired due to part availability parts retained
🔍 Technician Findings
6/16 CNL 6/17 tested and quoted 7/15 CNL. Unsure if being stored elsewhere or if was put back in service. John at facility is trying to locate. 9/10 Additional damage was located second quote provided awaiting PO 11/13 Bed was removed from storage area CNL 1/27bed being retired due to part availability parts retained
⚠️ Problem Description
physical damage rail busted
📄 Description
Fluoroscopy Stretcher

Timeline

📋
2 Work Order Created Jun 3, 8:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Status: Assigned Jun 3, 9:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
2.0 business days
📅
2 Dispatch Scheduled Jun 4, 2:15 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1d 5h
⚠️ 9.0 business days
⏱️
Labor Added Jun 16, 11:16 PM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Tyler Bollman Jun 17, 1:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏱️
Labor Added Jun 17, 2:51 PM
Type: Labor
Status: Open
Qty: 2
2.0 business days
📦
2 Parts Requested Jun 18, 3:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1d 1h
💵
Expenses Added Jun 19, 1:00 PM
Type: Expenses
Status: Open
Qty: 1
4.0 business days
🔩
2 3x Parts Added Jun 25, 9:16 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 18h
🚨 12.0 business days
🗓️
2 Status: Scheduled Jul 11, 11:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Craig Dempsey
Scheduled For: 2025-07-14T05:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 11, 3:49 PM
Scheduled For: 2025-07-14T15:00:00.000+0000
3.0 business days
⏱️
Labor Added Jul 15, 2:50 PM
Type: Labor
Status: Open
Qty: 1
2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 16, 5:02 PM
Scheduled For: 2025-08-18T15:00:00.000+0000
🔄
Status: Reschedule by Craig Dempsey Jul 16, 5:43 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 6h
🚨 10.8 business days
🗓️
2 Status: Scheduled Jul 30, 3:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Craig Dempsey
Scheduled For: 2025-08-19T15:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Aug 21, 9:39 AM
Scheduled For: 2025-09-09T15:00:00.000+0000
🚨 14.0 business days
⏱️
Labor Added Sep 10, 3:38 PM
Type: Labor
Status: Open
Qty: 1
2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 11, 4:22 PM
Scheduled For: 2025-09-24T15:00:00.000+0000
4.0 business days
📦
2 Parts Requested Sep 16, 6:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Scheduled
To: Awaiting Parts
Duration in Previous: 48d 2h
🚨 40.7 business days
⏱️
Labor Added Nov 13, 10:52 PM
Type: Labor
Status: Open
Qty: 1
🚨 48.1 business days
🔄
3 Status: Reschedule Jan 27, 1:42 PM
Status: Reschedule → Labor Added → Status: Tech On Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Tyler Bollman
From: Reschedule, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 4m, 0m
🏁
Status: Closed by Tyler Bollman Jan 27, 1:47 PM
From: Completed
To: Closed
Duration in Previous: 0m
2.0 business days
📄
2 Status: Ready to Bill Jan 28, 4:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
2.0 business days
🧾
Invoice Created Jan 29, 5:49 PM
Invoice Number: SM-252456

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Scheduled
Duration: 33.5 business days (threshold: 2.0 business days)
Exceeded by 31.5 business days
Awaiting Parts
Duration: 88.2 business days (threshold: 3.0 business days)
Exceeded by 85.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📦
Parts Order 00076955
Closed
📦
Parts Order 00081839
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jun 3, 8:51 AM
Invoice #
SM-252456

Work Details (10)

Name Type Status Qty Amount Date
WL-02833024 Labor Open 0.5 $0.00 Jun 16, 11:16 PM
WL-02833554 Labor Open 2 $190.00 Jun 17, 2:51 PM
WL-02836533 Expenses Open 1 $0.00 Jun 19, 1:00 PM
WL-02842986 Parts Open 1 $123.79 Jun 25, 9:16 AM
WL-02842987 Parts Open 1 $0.00 Jun 25, 9:16 AM
WL-02842988 Parts Open 1 $8.03 Jun 25, 9:16 AM
WL-02866098 Labor Open 1 $74.00 Jul 15, 2:50 PM
WL-02931360 Labor Open 1 $95.00 Sep 10, 3:38 PM
WL-03006982 Labor Open 1 $95.00 Nov 13, 10:52 PM
WL-03079975 Labor Open 1 $95.00 Jan 27, 1:45 PM

Details