Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (61 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 5 → Jun 12, 2025
5 business days (counted)
Running total: 5 of ? biz days used
73d
▶ Clock Running
Status: Tech On Site
Jun 12 → Sep 26, 2025
73 business days (counted)
Running total: 78 of ? biz days used
Created: Jun 5, 2025Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 5 → Jun 5
Created
▶ Running
0
0
Jun 5 → Jun 12
Assigned
▶ Running
5
5
Jun 12 → Sep 26
Tech On Site
▶ Running
73
78
Dispatch0.0d
Coordinators5.8d
Field Work74.0d
Billing0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Field Work
74.0 days
Over SLA
Billing
0.7 days
Created: Jun 5, 2025
Due: Jun 26, 2025
Completed: Sep 26, 2025 (91 days late)
📅
78.8 daysTotal Age
⏱️
74.0d in Tech On SiteLongest Stage
🔄
7 transitionsStatus Changes
⚠️
79.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Jun 12, 2025
Visit 2Aug 11, 2025
Visit 3Sep 26, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 272 days old
🚨
Primary Delay74.0 days stuck in "Tech On Site"
⏱️
Total Delay79.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.8d / 0.5d SLA
Tech On Site
74.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
6/11/2025 Unit arrived, power cord for cart only. wheeled cart w/macrotorr LD and DS302.
6/12/2025 PM done, unit restarted. Turbo pump leaking. Overhaul needed.
8/11/2025 Turbo pump replaced, new leak valve. Replaced Isolation valve block and TC;s. Restarted.
9/26/2025 Final calibration and test.
⚠️Problem Description
Note
17.01.2025 15:46:57 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-01-17 15:46:50
bench repair
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
📄Description
Wet 959 leak detector
📞Call Description
VPD bench Repair Trade
Timeline
📋
▶
3
Work Order Created Jun 5, 1:57 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOxIAO, Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️5.0 business days
🔩
4x Parts Added Jun 11, 3:18 PM
Type:Parts
Status:Open
Qty:1
🔧
Status: Tech On Site by Charles SellonJun 12, 8:48 AM
From:Assigned
To:Tech On Site
Duration in Previous:6d 18h
⏱️
Labor Added Jun 12, 2:44 PM
Type:Labor
Status:Open
Qty:5
🚨42.0 business days
⏱️
7x Labor Added Aug 12, 8:45 AM
Type:Labor, Parts
Status:Open
Qty:3, 1, 2
🚨33.0 business days
⏱️
Labor Added Sep 26, 11:21 AM
Type:Labor
Status:Open
Qty:3
✔️
Status: Completed by Charles SellonSep 26, 1:50 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:106d 5h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 29, 10:28 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 20h
💵
Status: Billing Review by Hannah ShawSep 29, 12:16 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1h 47m, 1m
📨
Status: Invoice Pending by Hannah ShawSep 29, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3h 24m
💰
Status: Invoiced by Hannah ShawSep 29, 3:47 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number:SM-242342
Bottlenecks
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Tech On Site
Duration: 74.0 business days (threshold: 1.0 business days)
Exceeded by 73.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)