Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277848 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jun 5, 2025 → Sep 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (57 biz days late)
Active: 74 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Scheduled
Jun 5 → Sep 22, 2025
74 business days (counted)
Running total: 74 of ? biz days used
Created: Jun 5, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 5 → Jun 5 Created ▶ Running 0 0
Jun 5 → Sep 22 Scheduled ▶ Running 74 74
Dispatch 0.0d
Coordinators 73.8d
Billing 2.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
73.8 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jun 5, 2025 Due: Dec 31, 2025 Completed: Sep 22, 2025 (100 days early)
📅
73.8 days Total Age
⏱️
73.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
75.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 18, 2025
Visit 5 Sep 19, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 272 days old
🚨
Primary Delay 73.8 days stuck in "Scheduled"
⏱️
Total Delay 75.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
73.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Config

Timeline

📋
▶
3 Work Order Created Jun 5, 5:05 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Leslie Vanderheyden
🚨 70.9 business days
⏱️
Labor Added Sep 16, 8:52 AM
Type: Labor
Status: Open
Qty: 11
💵
Expenses Added Sep 16, 8:58 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 6x Labor Added Sep 17, 8:34 AM
6x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Sep 17, 11:03 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Sep 18, 8:45 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
3x Labor Added Sep 19, 5:55 PM
Type: Labor
Status: Open
Qty: 0.5, 3.5, 11.5
💵
3x Expenses Added Sep 19, 6:25 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.7 business days
✔️
Status: Completed by Leslie Vanderheyden Sep 21, 11:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 108d 6h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 25, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
Status: Invoice Pending by Timothy Amburgey Sep 26, 9:05 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 38m
💰
Status: Invoiced by Timothy Amburgey Sep 26, 4:17 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 12m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:49 AM
Invoice Number: SM-242186

Bottlenecks

Scheduled
Duration: 73.8 business days (threshold: 2.0 business days)
Exceeded by 71.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Sep 16, 9:00 AM
Created
Jun 5, 5:05 PM
Invoice #
SM-242186

Work Details (27)

Name Type Status Qty Amount Date
WL-02937012 Labor Open 11 $440.00 Sep 16, 8:52 AM
WL-02937013 Expenses Open 1 $43.83 Sep 16, 8:58 AM
WL-02938338 Labor Open 0.5 $20.00 Sep 17, 8:34 AM
WL-02938339 Labor Open 8 $355.00 Sep 17, 8:34 AM
WL-02938340 Labor Open 0.5 $20.00 Sep 17, 8:34 AM
WL-02938341 Labor Open 0.5 $20.00 Sep 17, 8:34 AM
WL-02938342 Labor Open 8 $355.00 Sep 17, 8:34 AM
WL-02938343 Labor Open 0.5 $20.00 Sep 17, 8:34 AM
WL-02938346 Expenses Open 1 $612.04 Sep 17, 8:37 AM
WL-02938347 Expenses Open 1 $126.90 Sep 17, 8:37 AM
WL-02938348 Expenses Open 1 $126.90 Sep 17, 8:37 AM
WL-02938349 Expenses Open 1 $126.90 Sep 17, 8:37 AM
WL-02938350 Expenses Open 1 $126.90 Sep 17, 8:37 AM
WL-02938560 Expenses Open 1 $52.00 Sep 17, 11:03 AM
WL-02938561 Expenses Open 1 $52.00 Sep 17, 11:03 AM
WL-02938562 Expenses Open 1 $52.00 Sep 17, 11:03 AM
WL-02938563 Expenses Open 1 $52.00 Sep 17, 11:03 AM
WL-02938564 Expenses Open 1 $52.00 Sep 17, 11:03 AM
WL-02940213 Labor Open 0.5 $20.00 Sep 18, 8:45 AM
WL-02940214 Labor Open 8 $355.00 Sep 18, 8:45 AM
WL-02940215 Labor Open 0.5 $20.00 Sep 18, 8:45 AM
WL-02943046 Labor Open 0.5 $20.00 Sep 19, 5:55 PM
WL-02943047 Labor Open 3.5 $355.00 Sep 19, 5:55 PM
WL-02943048 Labor Open 11.5 $460.00 Sep 19, 5:55 PM
WL-02943070 Expenses Open 1 $205.96 Sep 19, 6:25 PM
WL-02943071 Expenses Open 1 $15.91 Sep 19, 6:25 PM
WL-02943072 Expenses Open 1 $43.71 Sep 19, 6:26 PM

Details