Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278013 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jun 6, 2025 → Nov 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (100 biz days late)
Active: 116 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
▶ Clock Running
Status: Created
Jun 6 → Jun 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
116d
▶ Clock Running
Status: Scheduled
Jun 6 → Nov 24, 2025
116 business days (counted)
Running total: 116 of ? biz days used
Created: Jun 6, 2025 Completed: Nov 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 6 → Jun 6 Created ▶ Running 0 0
Jun 6 → Nov 24 Scheduled ▶ Running 116 116
Dispatch 0.0d
Coordinators 116.6d
Field Work 0.5d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
116.6 days
Over SLA
Field Work
0.5 days
Billing
0.3 days
Created: Jun 6, 2025 Due: Dec 31, 2025 Completed: Nov 24, 2025 (37 days early)
📅
116.6 days Total Age
⏱️
116.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
116.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025
Visit 5 Nov 21, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 271 days old
🚨
Primary Delay 116.6 days stuck in "Scheduled"
⏱️
Total Delay 116.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
116.6d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
General Care +

Timeline

📋
▶
3 Work Order Created Jun 6, 3:25 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Leslie Vanderheyden
🚨 112.0 business days
⏱️
▶
2 Labor Added Nov 17, 12:49 PM
Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
4x Labor Added Nov 18, 3:12 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 1
⏳ 4.0 business days
⏱️
12x Labor Added Nov 21, 12:33 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 3.5, 1
💵
4x Expenses Added Nov 21, 1:05 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 21, 1:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 24, 9:27 AM
Labor Added → Status: Completed
✔️
Status: Completed by Leslie Vanderheyden
From: Scheduled
To: Completed
Duration in Previous: 170d 19h
🏁
Status: Closed by Caitlin Mcgee Nov 24, 1:11 PM
From: Completed
To: Closed
Duration in Previous: 3h 42m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 26, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
Status: Invoice Pending by Hannah Shaw Nov 26, 1:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 37m
💰
Status: Invoiced by Hannah Shaw Nov 26, 3:21 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 55m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number: 247656

Bottlenecks

Scheduled
Duration: 116.6 business days (threshold: 2.0 business days)
Exceeded by 114.6 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Nov 18, 9:00 AM
Created
Jun 6, 3:25 PM
Invoice #
247656

Work Details (27)

Name Type Status Qty Amount Date
WL-03009907 Labor Open 4.75 $190.00 Nov 17, 12:49 PM
WL-03009918 Expenses Open 1 $52.80 Nov 17, 12:52 PM
WL-03009919 Expenses Open 1 $52.00 Nov 17, 12:52 PM
WL-03009916 Expenses Open 1 $35.00 Nov 17, 12:52 PM
WL-03009917 Expenses Open 1 $125.61 Nov 17, 12:52 PM
WL-03011508 Labor Open 0.5 $20.00 Nov 18, 3:12 PM
WL-03011509 Labor Open 0.5 $20.00 Nov 18, 3:12 PM
WL-03011510 Labor Open 8 $355.00 Nov 18, 3:12 PM
WL-03011514 Expenses Open 1 $52.00 Nov 18, 3:12 PM
WL-03016337 Labor Open 0.5 $20.00 Nov 21, 12:33 PM
WL-03016333 Labor Open 0.5 $20.00 Nov 21, 12:33 PM
WL-03016334 Labor Open 0.5 $20.00 Nov 21, 12:33 PM
WL-03016335 Labor Open 8 $355.00 Nov 21, 12:33 PM
WL-03016336 Labor Open 0.5 $20.00 Nov 21, 12:33 PM
WL-03016338 Labor Open 8 $355.00 Nov 21, 12:33 PM
WL-03016339 Labor Open 0.5 $20.00 Nov 21, 12:33 PM
WL-03016340 Labor Open 3.5 $355.00 Nov 21, 12:33 PM
WL-03016341 Expenses Open 1 $35.00 Nov 21, 12:33 PM
WL-03016342 Expenses Open 1 $52.00 Nov 21, 12:33 PM
WL-03016343 Expenses Open 1 $52.00 Nov 21, 12:33 PM
WL-03016344 Expenses Open 1 $52.00 Nov 21, 12:33 PM
WL-03016402 Expenses Open 1 $178.60 Nov 21, 1:05 PM
WL-03016403 Expenses Open 1 $178.60 Nov 21, 1:05 PM
WL-03016404 Expenses Open 1 $178.60 Nov 21, 1:05 PM
WL-03016405 Expenses Open 1 $178.60 Nov 21, 1:05 PM
WL-03016447 Expenses Open 1 $227.42 Nov 21, 1:29 PM
WL-03018249 Labor Open 6 $240.00 Nov 24, 9:27 AM

Details