Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01279374 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Charleston Area Medical Center — 3100 Maccorkle Ave SE, Charleston WV, 25304

Jun 16, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (218 biz days early)
Active: 165 biz days
🕐 Clock stopped: Invoiced (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 16 → Jun 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
158d
▶ Clock Running
Status: Ready for Scheduling
Jun 17 → Feb 6, 2026
158 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Completed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 6 → Feb 17, 2026
6 business days (counted)
Running total: 165 of ? biz days used
Created: Jun 16, 2025 Invoiced: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 16 → Jun 17 Created ▶ Running 1 1
Jun 17 → Feb 6 Ready for Scheduling ▶ Running 158 159
Feb 6 → Feb 6 Scheduled ▶ Running 0 159
Feb 6 → Feb 6 Tech On Site ▶ Running 0 159
Feb 6 → Feb 6 Completed ▶ Running 0 159
Feb 6 → Feb 17 Incomplete ▶ Running 6 165
Dispatch 2.0d
Coordinators 159.3d
Field Work 0.2d
Incomplete 5.6d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
159.3 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
5.6 days
Billing
1.3 days
Over SLA
Created: Jun 16, 2025 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
165.1 days Total Age
⏱️
159.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
160.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 261 days old
🚨
Primary Delay 159.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 160.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
159.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Incomplete
5.6d
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 DMalloy -Per Fady dispatching to Jackson and Bennet for ANR Closure.  


02/05/2026 DMalloy - Follow Up email sent to customer regarding the remaining devices at this location. FOM Fady will attempt to reach the cusotmer via phone.  

landon.brown@vandaliahealth.org 

gregory.lucas@vandaliahealth.org


01/15/2026 DMalloy - Follow Up Email sent to the customer

landon.brown@vandaliahealth.org & gregory.lucas@vandaliahealth.org


12/02/2025 YEspino Called 304-388-4144 to follow up with Landon over the previous email sent to verify the device in question. Was able to speak to Landon and he advised he would look into the previous email sent and either call or message back.


10/24/2025 MHamersley - called 304-388-4144, spoke to Landon Brown, (Jeremy has moved to the Women's Hospital) sending email to: landon.brown@vandaliahealth.org & gregory.lucas@vandaliahealth.org


09/23/2025 DMalloy - Follow up Email sent to the customer customer the list of remaining devices at this location asking for a status update on each.  

jeremy.simmons@vandaliahealth.org


07/22/2025 DMalloy -Emailed customer the list of remaining devices at this location asking for a status update on each.  

jeremy.simmons@vandaliahealth.org


06/16/2025 SRobinson- Created follow up WO for the remaining device on this case. (Old WO-01251580) -Follow up notes - Will need follow up.


-Previous notes -

05/20/2025 MHamersley - called 304-388-4144, spoke to Jeremy, let him know that labels are shipping and can schedule; Sent email offering start date Monday, June 9, 2025; email: Jeremy.Simmons@VandaliaHealth.org  


04/07/2025 Rbailey - Asked for BioMed on MacCorkle. Xfer'd to CE. NA Left VM for FU

WO-01251580

WO-01259592

🔧 Work Performed
Paperwork -ANR
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jun 16, 9:55 AM
Work Order: WO-01279374
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Jun 17, 9:08 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23h 12m
🚨 159.0 business days
👷
▶
3 Technician Assigned Feb 6, 10:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-06T05:00:00.000+0000, 2026-02-06T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 234d 2h
🔧
Status: Tech On Site by Bennet Dartey Feb 6, 1:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 2m
⏱️
2x Labor Added Feb 6, 2:25 PM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Bennet Dartey Feb 6, 2:48 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 1h 46m, 0m
⚠️ 6.0 business days
🏁
Status: Closed by Bennet Dartey Feb 16, 7:43 PM
From: Incomplete
To: Closed
Duration in Previous: 10d 4h
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 2:44 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 2:49 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 159.0 business days (threshold: 1.0 business days)
Exceeded by 158.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Feb 5, 7:00 PM
Created
Jun 16, 9:55 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03095490 Labor Open 1 $155.00 Feb 6, 2:25 PM
WL-03095491 Labor Open 2 $95.00 Feb 6, 2:25 PM
WL-03110553 Labor Open 0.016666666666667 $38.00 Feb 18, 2:44 PM

Details