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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01279583 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Charleston Area Medical Center — 3000 Maccorkle Ave, Charleston WV, 25304

Jun 16, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 164 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 16 → Jun 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
158d
▶ Clock Running
Status: Ready for Scheduling
Jun 17 → Feb 6, 2026
158 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Completed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 164 of ? biz days used
Created: Jun 16, 2025 Invoiced: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 16 → Jun 17 Created ▶ Running 1 1
Jun 17 → Feb 6 Ready for Scheduling ▶ Running 158 159
Feb 6 → Feb 6 Scheduled ▶ Running 0 159
Feb 6 → Feb 6 Completed ▶ Running 0 159
Feb 6 → Feb 16 Incomplete ▶ Running 5 164
Dispatch 1.5d
Coordinators 159.7d
Field Work 0.0d
Incomplete 5.3d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
159.7 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
5.3 days
Billing
1.3 days
Over SLA
Created: Jun 16, 2025 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
164.5 days Total Age
⏱️
159.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
160.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 261 days old
🚨
Primary Delay 159.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 160.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Scheduling
159.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
5.3d
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 DMalloy - Follow Up email sent to customer regarding the remaining devices at this location. FOM Fady will attempt to reach customer via phone. landon.brown@vandaliahealth.org gregory.lucas@vandaliahealth.org


12/03/2025 YEspino Called 304-388-4144 to follow up with Landon over the previous email sent. Was unable to speak to anybody or leave a message. Will try back later.


10/24/2025 MHamersley - called 304-388-4144, spoke to Landon Brown, (Jeremy has moved to the Women's Hospital) sending email to: landon.brown@vandaliahealth.org & gregory.lucas@vandaliahealth.org


09/23/2025 DMalloy - Follow up Email sent to the customer customer the list of remaining devices at this location asking for a status update on each.  

jeremy.simmons@vandaliahealth.org


07/22/2025 DMalloy -Emailed customer the list of remaining devices at this location asking for a status update on each.  

jeremy.simmons@vandaliahealth.org


06/16/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old Wo-01259592) -No follow up notes -


-Previous notes -

05/20/2025 MHamersley - called 304-388-4144, spoke to Jeremy, let him know that labels are shipping and can schedule; Sent email offering start date Monday, June 9, 2025; email: Jeremy.Simmons@VandaliaHealth.org  


04/07/2025 Rbailey - Asked for BioMed on MacCorkle. Xfer'd to CE. NA Left VM for FU

WO-01251580

WO-01259592

🔧 Work Performed
ANR created.
🔍 Technician Findings
Customer refuses service.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jun 16, 3:48 PM
Work Order: WO-01279583
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Jun 17, 8:07 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16h 19m
🚨 159.0 business days
👷
▶
3 Technician Assigned Feb 6, 10:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-06T05:00:00.000+0000, 2026-02-06T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 234d 3h
⏱️
2x Labor Added Feb 6, 4:31 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Feb 6, 4:37 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Jackson Reeves
From: Completed
To: Incomplete
Duration in Previous: 1m
⚠️ 5.9 business days
🏁
Status: Closed by Jackson Reeves Feb 16, 9:09 AM
From: Incomplete
To: Closed
Duration in Previous: 9d 16h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:42 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 159.0 business days (threshold: 1.0 business days)
Exceeded by 158.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Feb 5, 7:00 PM
Created
Jun 16, 3:48 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03095790 Labor Open 0.5 $155.00 Feb 6, 4:31 PM
WL-03095791 Labor Open 0.5 $95.00 Feb 6, 4:31 PM
WL-03110464 Labor Open 0.016666666666667 $38.00 Feb 18, 1:42 PM

Details