Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280130 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Coastal Pines Technical College  — 1701 Carswell Ave., Waycross GA, 31503

Jun 17, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 15, 2025
✗ SLA Missed
Active: 28 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Jun 17 → Jun 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jun 17 → Sep 23, 2025
67 business days (not counted)
24d
▶ Clock Running
Status: Canceled
Sep 23 → Oct 28, 2025
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 3, 2025
4 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jun 17, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 17 → Jun 17 Created ▶ Running 0 0
Jun 17 → Sep 23 Ready for Release ⏸ Paused 67 —
Sep 23 → Oct 28 Canceled ▶ Running 24 24
Oct 28 → Oct 28 Entered ▶ Running 0 24
Oct 28 → Oct 28 Assigned ▶ Running 0 24
Oct 28 → Nov 3 Scheduled ▶ Running 4 28
Nov 3 → Nov 3 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Holding 68.0d (excluded)
Coordinators 5.0d
Field Work 1.7d
Billing 1.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
68.0 days
Coordinators
5.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
1.7 days
Over SLA
Created: Jun 17, 2025 Due: Aug 15, 2025 Completed: Nov 5, 2025 (81 days late)
📅
97.3 days Total Age
⏱️
68.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 260 days old
🚨
Primary Delay 68.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
68.0d
Canceled
25.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 MNewman - Dispatching to Bennet per Fady to complete Monday afternoon. Per email from Bret, Bennet to reach out to Breanna to schedule once he knows his arrival time.

09/23/2025 DCox - email to Bret / Hamilton to see if he would like for me to cancel this WO since this SN was not made available to EMSAR or if he would like for me to keep it open and place it on hold until all devices at the Reno location have been completed incase it turns up.

🔧 Work Performed
ESM- Board Replacement
🔍 Technician Findings
N/A
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
Work Order Created Jun 17, 11:49 AM
Work Order: WO-01280130
Type: FCO
Priority: PC
✅
Status: Ready for Release by Diana Cox Jun 17, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 68.0 business days
🚫
Status: Canceled by Diana Cox Sep 23, 11:44 AM
From: Ready for Release
To: Canceled
Duration in Previous: 97d 23h
🚨 24.8 business days
🆕
▶
4 Status: Entered Oct 28, 6:44 AM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Mandy Newman
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-03T13:00:00.000+0000
💵
3x Expenses Added Oct 28, 10:12 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Nov 3, 3:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 9h
⏱️
▶
2 3x Labor Added Nov 3, 4:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 1h 23m
💵
7x Expenses Added Nov 4, 1:27 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Nov 4, 9:15 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 1d 4h
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Nov 6, 1:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Nov 7, 4:48 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
⏳ 1.9 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number: SM-246063

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Nov 3, 8:00 AM
Created
Jun 17, 11:49 AM
Invoice #
SM-246063

Work Details (15)

Name Type Status Qty Amount Date
WL-02986296 Expenses Open 1 $1,017.66 Oct 28, 10:12 AM
WL-02986297 Expenses Open 1 $146.75 Oct 28, 10:12 AM
WL-02986298 Expenses Open 1 $232.90 Oct 28, 10:12 AM
WL-02994475 Labor Open 10 $1,250.00 Nov 3, 4:42 PM
WL-02994476 Labor Open 2 $250.00 Nov 3, 4:42 PM
WL-02994477 Labor Open 0.5 $0.00 Nov 3, 4:42 PM
WL-02995657 Expenses Open 1 $0.00 Nov 4, 1:27 PM
WL-02995658 Expenses Open 1 $0.00 Nov 4, 1:27 PM
WL-02995659 Expenses Open 1 $58.32 Nov 4, 1:27 PM
WL-02995660 Expenses Open 1 $0.00 Nov 4, 1:27 PM
WL-02995661 Expenses Open 1 $0.00 Nov 4, 1:27 PM
WL-02995662 Expenses Open 1 $0.00 Nov 4, 1:27 PM
WL-02995663 Expenses Open 1 $0.00 Nov 4, 1:27 PM
WL-02996501 Labor Open 12 $1,500.00 Nov 4, 9:15 PM
WL-02996502 Expenses Open 1 $62.96 Nov 4, 9:15 PM

Details