Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280475 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Jun 18, 2025 → Sep 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jun 26, 2025
✗ SLA Missed (16 biz days late)
Active: 21 biz days
Paused: 50 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
13d
▶ Clock Running
Status: Assigned
Jun 18 → Jul 9, 2025
13 business days (counted)
Running total: 13 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 13 of 5 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Jul 9 → Jul 24, 2025
11 business days (not counted)
▶ Clock Running
Status: Reschedule
Jul 24 → Jul 31, 2025
5 business days (counted)
Running total: 18 of 5 biz days used
⏸39d
⏸ Clock Paused
Status: Awaiting Parts
Jul 31 → Sep 25, 2025
39 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 21 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 21 of 5 biz days used
Created: Jun 18, 2025 Completed: Sep 30, 2025
Business Days Used 21 / 5
0 5d budget +16d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jun 18 → Jun 18 Created ▶ Running 0 0 / 5
Jun 18 → Jun 18 Ready for Scheduling ▶ Running 0 0 / 5
Jun 18 → Jul 9 Assigned ▶ Running 13 13 / 5
Jul 9 → Jul 9 Tech On Site ▶ Running 0 13 / 5
Jul 9 → Jul 24 Awaiting Parts ⏸ Paused 11 —
Jul 24 → Jul 31 Reschedule ▶ Running 5 18 / 5
Jul 31 → Sep 25 Awaiting Parts ⏸ Paused 39 —
Sep 25 → Sep 30 Reschedule ▶ Running 3 21 / 5
Sep 30 → Sep 30 Tech On Site ▶ Running 0 21 / 5
Dispatch 0.0d
Material Management 51.7d
Coordinators 23.5d
Field Work 0.1d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
51.7 days
Over SLA
Coordinators
23.5 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Jun 18, 2025 Due: Jun 25, 2025 Completed: Sep 30, 2025 (96 days late)
📅
72.0 days Total Age
⏱️
40.0d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
65.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 30, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 259 days old
🚨
Primary Delay 40.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 65.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Awaiting Parts
51.7d / 3.0d SLA
Reschedule
9.4d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced RH calf support.
🔍 Technician Findings
Calf support rusted and stuck.
⚠️ Problem Description
The right stir up won't come out from underneath the bed.
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Jun 18, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jun 18, 11:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🚨 14.0 business days
🔧
Status: Tech On Site by Joe Evans Jul 9, 1:44 PM
From: Assigned
To: Tech On Site
Duration in Previous: 21d 2h
📦
▶
2 Parts Requested Jul 9, 2:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 48m
⏳ 3.0 business days
💵
Expenses Added Jul 11, 11:56 AM
Type: Expenses
Status: Open
Qty: 1
🚨 10.0 business days
🔄
Status: Reschedule by Brittney Burba Jul 24, 4:07 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 15d 1h
⚠️ 6.0 business days
📦
▶
2 Parts Requested Jul 31, 11:55 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Reschedule
To: Awaiting Parts
Duration in Previous: 6d 19h
💵
Expenses Added Aug 1, 9:31 AM
Type: Expenses
Status: Open
Qty: 1
🚨 39.0 business days
💵
▶
2 2x Expenses Added Sep 25, 12:19 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Peters
From: Awaiting Parts
To: Reschedule
Duration in Previous: 56d 0h
⏳ 4.0 business days
⏱️
2x Labor Added Sep 30, 2:43 PM
Type: Labor
Status: Open
Qty: 0.9, 5
🔧
▶
2 Status: Tech On Site Sep 30, 2:49 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 36m
📨
▶
2 Status: Invoice Pending Oct 1, 1:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Oct 2, 8:02 PM
Invoice Number: SM-242551

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Awaiting Parts
Duration: 11.7 business days (threshold: 3.0 business days)
Exceeded by 8.7 business days
Reschedule
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Awaiting Parts
Duration: 40.0 business days (threshold: 3.0 business days)
Exceeded by 37.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📦
Parts Order 00078018
Closed
📦
Parts Order 00079160
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jun 18, 10:55 AM
Invoice #
SM-242551

Work Details (6)

Name Type Status Qty Amount Date
WL-02862163 Expenses Open 1 $0.00 Jul 11, 11:56 AM
WL-02887030 Expenses Open 1 $0.00 Aug 1, 9:31 AM
WL-02949076 Expenses Open 1 $0.00 Sep 25, 12:19 PM
WL-02949077 Parts Open 1 $0.00 Sep 25, 12:20 PM
WL-02954615 Labor Open 0.9 $0.00 Sep 30, 2:43 PM
WL-02954616 Labor Open 5 $0.00 Sep 30, 2:43 PM

Details