Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280696 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Evergreen Healthcare — 12040 NE 128th St, Kirkland WA, 98034

Jun 18, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (86 biz days late)
Active: 94 biz days
🕐 Clock stopped: Invoiced (Nov 3, 2025)
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Jul 18, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 18 → Jul 18, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 18 → Jul 22, 2025
2 business days (counted)
Running total: 22 of ? biz days used
72d
▶ Clock Running
Status: Scheduled
Jul 22 → Nov 3, 2025
72 business days (counted)
Running total: 94 of ? biz days used
Created: Jun 18, 2025 Invoiced: Nov 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 18 → Jun 19 Scheduled ▶ Running 0 0
Jun 19 → Jul 18 Ready for Scheduling ▶ Running 20 20
Jul 18 → Jul 18 Scheduled ▶ Running 0 20
Jul 18 → Jul 22 Ready for Scheduling ▶ Running 2 22
Jul 22 → Nov 3 Scheduled ▶ Running 72 94
Coordinators 95.4d
Billing 1.5d
✗ SLA Missed
Coordinators
95.4 days
Over SLA
Billing
1.5 days
Created: Jun 18, 2025 Due: Dec 31, 2025 Completed: Nov 3, 2025 (58 days early)
📅
94.1 days Total Age
⏱️
72.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
94.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 29, 2025
Visit 4 Oct 30, 2025
Visit 5 Oct 31, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 259 days old
🚨
Primary Delay 72.7 days stuck in "Scheduled"
⏱️
Total Delay 94.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
22.7d / 1.0d SLA
Scheduled
72.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/18/2025 1922 CM ack msg; LM w/LS; 1956 LS decline; 6/23/2025 1642 LM w/DC; 1736 DC decline; 6/26/2025 1321 CM LM w/West; 6/30/2025 1259 CM LM w/Sheila re NAR ; 7/18/2025 NNL 1424 EJ avail; LM w/Sheila re cnfm ; 1551 Sheila cnfm; ack cnfm; LM w/EJ ; 7/22/2025 1234 CM 2nd msg w/EJ; 1419 EJ ack cnfm

Timeline

📋
▶
2 Work Order Created Jun 18, 7:32 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 18, 8:42 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1h 10m
🚨 20.4 business days
📅
▶
3 Dispatch Scheduled Jul 18, 2:37 PM
Dispatch Scheduled → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 29d 17h
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 22, 2:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 0h
🚨 70.0 business days
⏱️
▶
3 Labor Added Oct 29, 10:21 PM
Labor Added → 4x Labor Added → 21x Expenses Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
21x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 30, 5:12 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.8 business days
🚗
▶
3 Travel Added Nov 3, 8:52 AM
Travel Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9.5
🏁
Status: Closed by Erin Jones
From: Scheduled
To: Closed
Duration in Previous: 103d 19h
🚗
Travel Added Nov 3, 12:44 PM
Type: Travel
Status: Open
Qty: 32
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 38m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 4:01 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 36m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:35 PM
Invoice Number: SM-245769

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 72.7 business days (threshold: 2.0 business days)
Exceeded by 70.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Oct 28, 3:00 PM
Created
Jun 18, 7:32 PM
Invoice #
SM-245769

Work Details (31)

Name Type Status Qty Amount Date
WL-02989214 Labor Open 10.5 $420.00 Oct 29, 10:21 PM
WL-02989215 Labor Open 0.5 $817.00 Oct 29, 10:23 PM
WL-02989218 Labor Open 8 $76.00 Oct 29, 10:23 PM
WL-02989216 Labor Open 0.5 $817.00 Oct 29, 10:23 PM
WL-02989217 Labor Open 8 $76.00 Oct 29, 10:23 PM
WL-02989226 Expenses Open 1 $201.38 Oct 29, 10:25 PM
WL-02989227 Expenses Open 1 $3.00 Oct 29, 10:25 PM
WL-02989228 Expenses Open 1 $3.00 Oct 29, 10:25 PM
WL-02989229 Expenses Open 1 $3.00 Oct 29, 10:25 PM
WL-02989230 Expenses Open 1 $3.00 Oct 29, 10:25 PM
WL-02989231 Expenses Open 1 $246.81 Oct 29, 10:25 PM
WL-02989232 Expenses Open 1 $22.06 Oct 29, 10:25 PM
WL-02989234 Expenses Open 1 $22.06 Oct 29, 10:25 PM
WL-02989235 Expenses Open 1 $22.06 Oct 29, 10:25 PM
WL-02989236 Expenses Open 1 $150.00 Oct 29, 10:25 PM
WL-02989233 Expenses Open 1 $22.06 Oct 29, 10:25 PM
WL-02989222 Expenses Open 1 $684.88 Oct 29, 10:25 PM
WL-02989223 Expenses Open 1 $201.38 Oct 29, 10:25 PM
WL-02989224 Expenses Open 1 $201.38 Oct 29, 10:25 PM
WL-02989225 Expenses Open 1 $201.38 Oct 29, 10:25 PM
WL-02989237 Expenses Open 1 $55.14 Oct 29, 10:26 PM
WL-02989238 Expenses Open 1 $52.00 Oct 29, 10:26 PM
WL-02989239 Expenses Open 1 $52.00 Oct 29, 10:26 PM
WL-02989240 Expenses Open 1 $52.00 Oct 29, 10:26 PM
WL-02989241 Expenses Open 1 $52.00 Oct 29, 10:26 PM
WL-02989242 Expenses Open 1 $52.00 Oct 29, 10:26 PM
WL-02990348 Labor Open 0.5 $817.00 Oct 30, 5:12 PM
WL-02990349 Labor Open 8 $76.00 Oct 30, 5:12 PM
WL-02993642 Travel Open 32 $22.40 Nov 3, 8:52 AM
WL-02993648 Labor Open 9.5 $380.00 Nov 3, 8:54 AM
WL-02994000 Travel Open 32 $22.40 Nov 3, 12:44 PM

Details