Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280814 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Charleston Area Medical Center — 3100 Maccorkle Ave SE, Charleston WV, 25304

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 162 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
157d
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Feb 6, 2026
157 business days (counted)
Running total: 157 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 157 of ? biz days used
▶ Clock Running
Status: Completed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 157 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 162 of ? biz days used
Created: Jun 19, 2025 Invoiced: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 6 Ready for Scheduling ▶ Running 157 157
Feb 6 → Feb 6 Scheduled ▶ Running 0 157
Feb 6 → Feb 6 Completed ▶ Running 0 157
Feb 6 → Feb 16 Incomplete ▶ Running 5 162
Coordinators 157.7d
Field Work 0.0d
Incomplete 5.3d (excluded)
Billing 1.3d
✓ SLA Met
Coordinators
157.7 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
5.3 days
Billing
1.3 days
Over SLA
Created: Jun 19, 2025 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
162.0 days Total Age
⏱️
157.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
157.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 157.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
157.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
5.3d
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 DMalloy -Per Fady dispatching to Jackson and Bennet for ANR Closure.  


02/05/2026 DMalloy - Follow Up email sent to customer regarding the remaining devices at this location. FOM Fady will attempt to reach the cusotmer via phone.  

landon.brown@vandaliahealth.org 

gregory.lucas@vandaliahealth.org


12/03/2025 YEspino Called 304-388-4144 to follow up with Landon over the previous email sent. Was unable to speak to anybody or leave a message. Will try back later.


10/24/2025 MHamersley - called 304-388-4144, spoke to Landon Brown, (Jeremy has moved to the Women's Hospital) sending email to: landon.brown@vandaliahealth.org & gregory.lucas@vandaliahealth.org


09/23/2025 DMalloy - Follow up Email sent to the customer customer the list of remaining devices at this location asking for a status update on each.  

jeremy.simmons@vandaliahealth.org


07/22/2025 DMalloy -Emailed customer the list of remaining devices at this location asking for a status update on each.  

jeremy.simmons@vandaliahealth.org


06/19/2025 SRobinson- Created follow up for the remaining device. (Old WO-01279386) -Follow up notes - Will need a follow up, but will need to go to general scheduling as I am not sure when I will be back in the area.


-Previous notes -

06/16/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01278347) -Follow up notes - Will need follow up.


-Previous notes -

06/10/2025 DMalloy - FSE Jackson Onsite with Paul...Requested work order for 100110389 and 100110371.

🔧 Work Performed
ANR created.
🔍 Technician Findings
Customer refuses service.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jun 19, 11:34 AM
Work Order: WO-01280814
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy Jun 19, 11:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
🚨 157.0 business days
📅
▶
3 Dispatch Scheduled Feb 6, 11:09 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 232d 0h
⏱️
2x Labor Added Feb 6, 4:31 PM
Type: Labor
Status: Open
Qty: 0.5, 2.5
✔️
▶
2 Status: Completed Feb 6, 4:37 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Jackson Reeves
From: Completed
To: Incomplete
Duration in Previous: 1m
⚠️ 5.9 business days
🏁
Status: Closed by Jackson Reeves Feb 16, 9:09 AM
From: Incomplete
To: Closed
Duration in Previous: 9d 16h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:42 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 157.0 business days (threshold: 1.0 business days)
Exceeded by 156.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Feb 5, 7:00 PM
Created
Jun 19, 11:34 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03095788 Labor Open 0.5 $620.00 Feb 6, 4:31 PM
WL-03095789 Labor Open 2.5 $380.00 Feb 6, 4:31 PM
WL-03110463 Labor Open 0.016666666666667 $152.00 Feb 18, 1:42 PM

Details