📍 MEDSTAR FRANKLIN SQUARE MEDICAL CENTER — 9000 FRANKLIN SQUARE DR, BALTIMORE MD, 21237
Jun 19, 2025 → Oct 11, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (73 biz days early)
Active: 46 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Sep 16, 2025
24 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 24, 2025
6 business days (counted)
Running total: 34 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 11, 2025
12 business days (counted)
Running total: 46 of ? biz days used
Created: Jun 19, 2025Completed: Oct 11, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Sep 16
Ready for Release
⏸ Paused
24
—
Sep 16 → Sep 24
Ready for Scheduling
▶ Running
6
34
Sep 24 → Oct 11
Scheduled
▶ Running
12
46
Holding62.4d (excluded)
Coordinators20.0d
Billing2.9d
✓ SLA Met
Holding(excluded from total)
62.4 days
Coordinators
20.0 days
Over SLA
Billing
2.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 11, 2025 (112 days early)
📅
79.0 daysTotal Age
⏱️
28.4d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
31.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay28.4 days stuck in "On Hold"
⏱️
Total Delay31.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
34.0d
On Hold
28.4d
Ready for Scheduling
7.0d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
14.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/24/2025 RFosbury - rec'd email confirmation from nicholas.g.rocks@medstar.net confirming FSE on Site 10/1/25
09/24/2025 RFosbury - called (443) 417-5947 and LVM. Will also send f/u email to nicholas.g.rocks@medstar.net
09/22/2025 RFosbury emailed kevin.pugh@medstar.net and Nicholas.G.Rocks@medstar.net, proposing FSE on site 10/1/2025
09/16/2025 Mklose called 443-777-7153. xfer to kevin. Kevin confirmed several devices. email confirmation; kevin.pugh@medstar.net amnd Nicholas.G.Rocks@medstar.net ... 09/04/2025 MKlose,, called 443-777-7153 xfer to Nick, line unavailable. xfer back to operator, line disconnected, sent email Nicholas.G.Rocks@medstar.net
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.0.5 and
communicated with customer
to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”."
🔍Technician Findings
none
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Sep 24, 2025
09/24/2025 RFosbury - called (443) 417-5947 and LVM. Will also send f/u email to nicholas.g.rocks@medstar.net
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 24, 2025
09/24/2025 RFosbury - call went through but was distorted and dropped. Will try again later.
📅
WO-01280886 - FCO - Venue Fit Ultrasound - BALTIMORE - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
Oct 1, 2025 8:00am – 5:00pm
Work Order: WO-01280886
Account: GE Healthcare FMI
Customer Case Number: 1-554889492355
Location: MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
Address: 9000 FRANKLIN SQUARE DR, BALTIMORE, MD 21237
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFE000253
Contact Name: Kevin Pugh
Contac
JPG
VFE000253_Product Label
Oct 11, 2025
JPG
VFE000253_Diagnostic Test Pass
Oct 11, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280886
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:14 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM
From:On Hold
To:Ready for Release
Duration in Previous:40d 18h
🚨25.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 16, 11:32 AM