📍 RICHMOND VASCULAR CENTER — 173 WADSWORTH DR, NORTH CHESTERFIELD VA, 23236
Jun 19, 2025 → Oct 11, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (73 biz days early)
Active: 47 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Sep 15, 2025
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 24, 2025
7 business days (counted)
Running total: 35 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Sep 24 → Oct 11, 2025
12 business days (counted)
Running total: 47 of ? biz days used
Created: Jun 19, 2025Completed: Oct 11, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Sep 15
Ready for Release
⏸ Paused
23
—
Sep 15 → Sep 24
Ready for Scheduling
▶ Running
7
35
Sep 24 → Oct 11
Assigned
▶ Running
12
47
Holding61.4d (excluded)
Coordinators21.0d
Billing2.9d
✓ SLA Met
Holding(excluded from total)
61.4 days
Coordinators
21.0 days
Over SLA
Billing
2.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 11, 2025 (112 days early)
📅
79.0 daysTotal Age
⏱️
28.4d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
34.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay28.4 days stuck in "On Hold"
⏱️
Total Delay34.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
33.0d
On Hold
28.4d
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Closed
14.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/15/2025 Mklose called 804-864-8346, xfer to Radiology. Wendy Jones, POC. adv only 1 ultrasound at location. Verified # VFE000139. VFE000114 UTL. sent confirmation email to Wendy Jones; RVT, wjones@richmondvascularcenter.com, and jking@richmondvascularcenter.com. Wendy adv Ultrasound is not able to be used at moment because it will not hold a charge. Ask to come out sooner than later.
🔧Work Performed
FMI 78101 Not Required - Device Not Located
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
MSG
Re Field Action Notice - FMI 78101 - GE Healthcare - Venue GoFit Thermal Event - RICHMOND VASCULAR CENTER - NORTH CHESTERFIELD VA - WO-01280891
Sep 15, 2025
PDF
GE FMI 78101 UL Richmond Vascular Center
Sep 15, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280887
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:47m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM
From:On Hold
To:Ready for Release
Duration in Previous:40d 18h
🚨24.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 15, 9:49 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:33d 22h
⚠️8.0 business days
👷
▶
2
Technician Assigned Sep 24, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From:Ready for Scheduling
To:Assigned
Duration in Previous:8d 23h
⏱️
Labor Added Sep 24, 10:38 AM
Type:Labor
Status:Open
Qty:0.25
🚨13.0 business days
✔️
Status: Completed by Fady MessakOct 11, 3:23 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:17d 6h, 0m
🚨14.0 business days
⏱️
▶
2
Labor Added Oct 31, 12:38 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:19d 21h
⏳3.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyNov 4, 1:02 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4d 1h
💰
Status: Invoiced by Timothy AmburgeyNov 4, 1:13 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:11m
⏳3.0 business days
🧾
Invoice Created Nov 6, 12:43 PM
Invoice Number:SM-245560
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)