Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280889 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF CINCINNATI MEDICAL CENTER — 331 ALBERT SABIN WAY, CINCINNATI OH, 45229

Jun 19, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (61 biz days early)
Active: 34 biz days
Paused: 57 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Oct 21, 2025
48 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 29, 2025
6 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Oct 21 Ready for Release ⏸ Paused 48 —
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 28
Oct 21 → Oct 29 Scheduled ▶ Running 6 34
Oct 29 → Oct 29 Tech On Site ▶ Running 0 34
Holding 86.4d (excluded)
Coordinators 7.1d
Field Work 0.2d
Billing 2.9d
✓ SLA Met
Holding (excluded from total)
86.4 days
Coordinators
7.1 days
Over SLA
Field Work
0.2 days
Billing
2.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 29, 2025 (94 days early)
📅
91.0 days Total Age
⏱️
49.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 49.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
58.0d
On Hold
28.4d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/21/2025 DMalloy - Emailed customer advising that FSE Eric can be onsite on next week Monday 10/27/2025 for the 21 devices. michael.galloway@gehealthcare.com 10/21/2025 MK rcvd email from Mike Galloway, confirm devices. .. 10/20/2025 mklose called 1-262-794-7501; Mike Galloway. michael.galloway@gehealthcare.com. email Mike and he wiill reach out tomorrow, with a list of where all devices are and wil schedule. 10/20/2025 mklose called 1-859-274-6342 Ryan Mullins, ryan.mullins1@gehealthcare.com, LVM 10/15/2025 mklose emailed Joseph; Joseph.Hinton@gehealthcare.com, and Tyler; tyler.martinez@gehealthcare.com ... 09/03/2025 RFosbury - rec'd email from Steve stating he no longer supports for this region, he looped in ASLs Hinton, Joseph and Martinez, Tyler ... 09/03/2025 RFosbury called Steve Steinhaus, Field Support Spec GEHC @ 414-530-8334, left VM and followed up with email to Steve.steinhaus@gehealthcare.com.
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R5.1 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280889
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 43m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 49.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 21, 11:27 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 0h
👷
▶
3 Technician Assigned Oct 21, 1:32 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 4m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-27T12:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Eric Mancerella Oct 29, 9:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 19h
⏱️
2x Labor Added Oct 29, 9:32 AM
Type: Labor
Status: Open
Qty: 0.25, 0.5
⏱️
▶
3 2x Labor Added Oct 29, 10:41 AM
2x Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 1
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 30m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 31, 12:38 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 1h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:43 PM
Invoice Number: SM-245560

Bottlenecks

Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Oct 27, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-245560

Work Details (6)

Name Type Status Qty Amount Date
WL-02987639 Labor Open 0.25 $100.00 Oct 29, 9:32 AM
WL-02987640 Labor Open 0.5 $0.00 Oct 29, 9:32 AM
WL-02987745 Labor Open 0.5 $0.00 Oct 29, 10:41 AM
WL-02987746 Labor Open 1.5 $100.00 Oct 29, 10:41 AM
WL-02987751 Travel Open 1 $0.00 Oct 29, 10:43 AM
WL-02991673 Labor Open 0.016666666666667 $38.00 Oct 31, 12:38 PM

Details