Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280890 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOOD COUNTY HOSPITAL — 950 W WOOSTER ST, BOWLING GREEN OH, 43402

Jun 19, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (42 biz days early)
Active: 40 biz days
Paused: 70 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Nov 7, 2025
61 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 17, 2025
5 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 26, 2025
7 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Nov 7 Ready for Release ⏸ Paused 61 —
Nov 7 → Nov 17 Ready for Scheduling ▶ Running 5 33
Nov 17 → Nov 26 Scheduled ▶ Running 7 40
Nov 26 → Nov 26 Tech On Site ▶ Running 0 40
Holding 99.4d (excluded)
Coordinators 12.9d
Field Work 0.2d
Billing 0.4d
✓ SLA Met
Holding (excluded from total)
99.4 days
Coordinators
12.9 days
Over SLA
Field Work
0.2 days
Billing
0.4 days
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 26, 2025 (66 days early)
📅
110.0 days Total Age
⏱️
62.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 25, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
71.0d
On Hold
28.4d
Ready for Scheduling
5.5d / 1.0d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 DMalloy - Emailed customer advising that FSE Eric will be onsite next week Tuesday 11/25 for the device.  

khenderly@bvhealthsystem.org


11/07/2025 Mklose rcvd call 419-354-8967; Confrim, POC: Kurt Henderly, khenderly@bvhealthsystem.org, 419-304-8805. Check in Booth. 


11/07/2025 MKlose called (419) 354-8900; xfer to Biomed VM. LVM 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R5.1 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280890
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 43m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 62.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 7, 2:57 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 87d 4h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Nov 17, 3:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-25T05:00:00.000+0000, 2025-11-25T00:00:00.000+0000, 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 0h
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 20, 1:34 PM
Scheduled For: 2025-11-25T18:00:00.000+0000
💵
2x Expenses Added Nov 20, 3:16 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 5.0 business days
🔧
Status: Tech On Site by Eric Mancerella Nov 26, 7:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 16h
⏱️
5x Labor Added Nov 26, 8:08 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.25, 0.75, 1, 120
⏱️
▶
3 Labor Added Nov 26, 9:00 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Nov 26, 12:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 1, 10:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
💵
▶
2 Status: Billing Review Dec 1, 11:43 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Dec 1, 1:51 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:35 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Nov 25, 1:00 PM
Created
Jun 19, 2:26 PM
Invoice #
247863

Work Details (9)

Name Type Status Qty Amount Date
WL-03015010 Expenses Open 1 $0.00 Nov 20, 3:16 PM
WL-03015011 Expenses Open 1 $143.17 Nov 20, 3:16 PM
WL-03020596 Labor Open 2.5 $250.00 Nov 26, 8:08 AM
WL-03020597 Labor Open 0.25 $100.00 Nov 26, 8:08 AM
WL-03020598 Labor Open 0.75 $0.00 Nov 26, 8:08 AM
WL-03020599 Expenses Open 1 $0.00 Nov 26, 8:08 AM
WL-03020600 Travel Open 120 $0.00 Nov 26, 8:08 AM
WL-03020625 Labor Open 1.5 $100.00 Nov 26, 9:00 AM
WL-03020870 Labor Open 0.016666666666667 $38.00 Nov 26, 12:30 PM

Details