📍 RICHMOND VASCULAR CENTER — 173 WADSWORTH DR, NORTH CHESTERFIELD VA, 23236
Jun 19, 2025 → Dec 11, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (33 biz days early)
Active: 87 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Sep 15, 2025
23 business days (not counted)
50d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Nov 26, 2025
50 business days (counted)
Running total: 78 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 11, 2025
9 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 87 of ? biz days used
Created: Jun 19, 2025Completed: Dec 11, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Sep 15
Ready for Release
⏸ Paused
23
—
Sep 15 → Nov 26
Ready for Scheduling
▶ Running
50
78
Nov 26 → Dec 11
Scheduled
▶ Running
9
87
Dec 11 → Dec 11
Tech On Site
▶ Running
0
87
Holding61.4d (excluded)
Coordinators61.0d
Field Work0.4d
Billing19.1d
✓ SLA Met
Holding(excluded from total)
61.4 days
Coordinators
61.0 days
Over SLA
Field Work
0.4 days
Billing
19.1 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 11, 2025 (51 days early)
📅
119.0 daysTotal Age
⏱️
51.0d in Ready for SchedulingLongest Stage
🔄
26 transitionsStatus Changes
⚠️
69.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay51.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay69.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
33.0d
On Hold
28.4d
Ready for Scheduling
51.0d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/11/2025 EMartin updating scheduled date per FSE request
12/10/2025 EMartin updating scheduled date per FSE spk with POC about updating scheduled date
11/26/2025 EMartin sent email to wjones@richmondvascularcenter.com advising FSE onsite tentatively Thrs 12/04 to complete device
09/15/2025 Mklose called 804-864-8346, xfer to Radiology. Wendy Jones, POC. adv only 1 ultrasound at location. Verified #VFE000139. sent confirmation email to Wendy Jones RVT, wjones@richmondvascularcenter.com, and jking@richmondvascularcenter.com. Wendy adv Ultrasound is not able to be used at moment bc it will not hold a charge. Ask to come out sooner than later.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - RICHMOND VASCULAR CENTER - NORTH CHESTERFIELD, VA - WO-01280891
Completed Sep 15, 2025
To: wjones@richmondvascularcenter.com; jking@richmondvascularcenter.com
CC: erin.martin@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - RICHMOND VASCULAR CENTER - NORTH CHESTERFIELD, VA - WO-01280891
Body:
Hi Wendy,
I am looping in @erin martin. She will be your resource planne
📞
Live Call_Confirmed Devices During Call
Completed Sep 15, 2025
09/15/2025 Mklose called 804-864-8346, xfer to Radiology. Wendy Jones, POC. adv only 1 ultrasound at location. Verified #. sent confirmation email to Wendy Jones RVT, wjones@richmondvascularcenter.com, and jking@richmondvascularcenter.com. Wendy adv Ultrasound is not able to be used at moment bc it will not hold a charge. Ask to come out sooner than later.
📅
WO-01280891 - FCO - Venue Fit Ultrasound - NORTH CHESTERFIELD - RICHMOND VASCULAR CENTER
Dec 11, 2025 8:00am – 5:00pm
Work Order: WO-01280891
Account: GE Healthcare FMI
Customer Case Number: 1-554889516835
Location: RICHMOND VASCULAR CENTER
Address: 173 WADSWORTH DR, NORTH CHESTERFIELD, VA 23236
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFE000139
Contact Name: Wendy Jones, RVT
Contact Phon
JPG
VFE000139_software
Dec 11, 2025
JPG
VFE000139_SN
Dec 11, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280891
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:47m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM
From:On Hold
To:Ready for Release
Duration in Previous:40d 18h
🚨24.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 15, 9:33 AM