📍 UPMC PINNACLE HEALTH SYSTEM HARRISBURG — 111 S FRONT ST, HARRISBURG PA, 17101
Jun 19, 2025 → Jan 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (10 biz days early)
Active: 38 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Dec 12, 2025
83 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 18, 2025
4 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 32 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Dec 18 → Jan 7, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 15, 2026
6 business days (counted)
Running total: 38 of ? biz days used
Created: Jun 19, 2025Completed: Jan 15, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Dec 12
Ready for Release
⏸ Paused
83
—
Dec 12 → Dec 18
Scheduled
▶ Running
4
32
Dec 18 → Dec 18
Entered
▶ Running
0
32
Dec 18 → Jan 7
Ready for Release
⏸ Paused
12
—
Jan 7 → Jan 7
Assigned
▶ Running
0
32
Jan 7 → Jan 15
Scheduled
▶ Running
6
38
Holding134.2d (excluded)
Coordinators10.7d
Billing6.0d
✓ SLA Met
Holding(excluded from total)
134.2 days
Coordinators
10.7 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 15, 2026 (16 days early)
📅
142.0 daysTotal Age
⏱️
84.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
19.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jan 13, 2026
Visit 2Jan 14, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay84.0 days stuck in "Ready for Release"
⏱️
Total Delay19.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
105.8d
On Hold
28.4d
Scheduled
10.7d / 2.0d SLA
Closed
11.6d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/07/2026 RFosbury - Called Unit Director, Heidi Baily at 717-782-5498 LVM. Sent FU to bailyhl@upmc.edu
12/29/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.
12/12/2025 DMalloy - Emailed customer adving that we can have FSE Eric onsite next week for the devices.
aric.adlon@trimedx.com
11/04/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.
09/30/2025 MHamersley - recd automatic reply from Andrew, stating use new email address: andrew.dellinger@trimedx.com and that he is on medical leave for several weeks; sent email to co.worker: Kenneth Askins, askinskl@upmc.edu ... 09/30/2025 MHamersley - called 717-782-3689, call went to Andy's VM/LM; sent email: Andrew.Dellinger@trimedx.com & dellingera@upmc.edu ... 09/23/2025 mklose called 717-988-9515, Keith adv he is not the correct person for this, and does not know who is. ... 09/23/2025 mklose called 717-782-3131. xfer biomed. LVM ... 09/12/2025 Mklose called 717-782-3131. xfer to Biomed. Trimedx 866-585-1141. Spoke to Adrian, she will send information to engineer and have them contact us. Gave dates of 09/24/2025 - 09/26/2025
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
complete
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01280894 - FCO - Venue Fit Ultrasound - HARRISBURG - UPMC PINNACLE HEALTH SYSTEM HARRISBURG
Jan 13, 2026 1:00pm – 10:00am
Work Order: WO-01280894
Account: GE Healthcare FMI
Customer Case Number: 1-554889519550
Location: UPMC PINNACLE HEALTH SYSTEM HARRISBURG
Address: 111 S FRONT ST, HARRISBURG, PA 17101
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFE000161
Contact Name: Cade Kulesa
Contact Phone
JPG
VFE000161_BATTERY
Jan 15, 2026
JPG
VFE000161_SN
Jan 15, 2026
JPG
VFE000161_DIAGNOSTIC
Jan 15, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280894
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:43m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM