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WO-01280896 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UPMC PINNACLE HEALTH SYSTEM HARRISBURG — 111 S FRONT ST, HARRISBURG PA, 17101

Jun 19, 2025 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (11 biz days early)
Active: 37 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Dec 12, 2025
83 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 18, 2025
4 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 32 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Dec 18 → Jan 7, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 14, 2026
5 business days (counted)
Running total: 37 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 14, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Dec 12 Ready for Release ⏸ Paused 83 —
Dec 12 → Dec 18 Scheduled ▶ Running 4 32
Dec 18 → Dec 18 Entered ▶ Running 0 32
Dec 18 → Jan 7 Ready for Release ⏸ Paused 12 —
Jan 7 → Jan 7 Assigned ▶ Running 0 32
Jan 7 → Jan 14 Scheduled ▶ Running 5 37
Holding 134.2d (excluded)
Coordinators 9.7d
Billing 6.0d
✓ SLA Met
Holding (excluded from total)
134.2 days
Coordinators
9.7 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 14, 2026 (17 days early)
📅
141.0 days Total Age
⏱️
84.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 84.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
105.8d
On Hold
28.4d
Scheduled
9.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
12.6d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/07/2026 RFosbury - Called Unit Director, Heidi Baily at 717-782-5498 LVM. Sent FU to bailyhl@upmc.edu

12/29/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

12/29/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

12/12/2025 DMalloy - Emailed customer adving that we can have FSE Eric onsite next week for the devices. 

aric.adlon@trimedx.com


11/04/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

09/30/2025 MHamersley - recd automatic reply from Andrew, stating use new email address: andrew.dellinger@trimedx.com and that he is on medical leave for several weeks; sent email to co.worker: Kenneth Askins, askinskl@upmc.edu ... 09/30/2025 MHamersley - called 717-782-3689, call went to Andy's VM/LM; sent email: Andrew.Dellinger@trimedx.com & dellingera@upmc.edu ... 09/23/2025 mklose called 717-988-9515, Keith adv he is not the correct person for this, and does not know who is. ... 09/23/2025 mklose called 717-782-3131. xfer biomed. LVM ... 09/12/2025 Mklose called 717-782-3131. xfer to Biomed. Trimedx 866-585-1141. Spoke to Adrian, she will send information to engineer and have them contact us. Gave dates of 09/24/2025 - 09/26/2025

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
complete
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280896
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 43m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 84.0 business days
📅
▶
4 Dispatch Scheduled Dec 12, 4:21 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 122d 6h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-17T13:00:00.000+0000
⏳ 5.0 business days
🆕
Status: Entered by Deon Malloy Dec 18, 12:30 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 20h, 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Jan 7, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 20d 3h
🗓️
▶
2 Status: Scheduled Jan 7, 4:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-13T18:00:00.000+0000
⚠️ 5.9 business days
⏱️
▶
2 Labor Added Jan 14, 2:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 21h, 0m
🚨 13.0 business days
⏱️
Labor Added Feb 2, 11:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18d 21h
💵
▶
2 Status: Billing Review Feb 3, 8:32 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 4, 10:29 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6h 21m
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 28m

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Jan 13, 1:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (2)

Name Type Status Qty Amount Date
WL-03064909 Labor Open 1 $100.00 Jan 14, 2:27 PM
WL-03087846 Labor Open 0.016666666666667 $38.00 Feb 2, 11:15 AM

Details