📍 CITYMD E 23RD URGENT CARE — 212 E 23RD ST, NEW YORK NY, 10010
Jun 19, 2025 → Nov 13, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (50 biz days early)
Active: 54 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Oct 7, 2025
39 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 10, 2025
3 business days (counted)
Running total: 31 of ? biz days used
23d
▶ Clock Running
Status: On Hold
Oct 10 → Nov 16, 2025
23 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 16 → Nov 16, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jun 19, 2025Completed: Nov 16, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Oct 7
Ready for Release
⏸ Paused
39
—
Oct 7 → Oct 10
Ready for Scheduling
▶ Running
3
31
Oct 10 → Nov 16
On Hold
▶ Running
23
54
Nov 16 → Nov 16
Assigned
▶ Running
0
54
Holding101.2d (excluded)
Coordinators3.5d
Billing8.2d
✓ SLA Met
Holding(excluded from total)
101.2 days
Coordinators
3.5 days
Over SLA
Billing
8.2 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 13, 2025 (79 days early)
📅
101.0 daysTotal Age
⏱️
40.0d in Ready for ReleaseLongest Stage
🔄
17 transitionsStatus Changes
⚠️
9.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay40.0 days stuck in "Ready for Release"
⏱️
Total Delay9.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
49.0d
On Hold
52.2d
Ready for Scheduling
3.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
8.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/07/2025 Mklose called 646-518-0163. spoke to Jessica, Practice Manager. She adv does not have an ultrasound at this location. never has.
10/07/2025 Mklose called 646-518-0163. xfer to Urgent care? patient after care department. hung up and tried again.
08/14/2025 RArnold - Called 16465180163 asked for the office or practice manager. Spoke to Jorge, he is the covering manager. Sending him an email with the SN# so he can forward it to the manager of this location.
jnovo@citymd.net
🔧Work Performed
FMI 78101 Not Executed - Device Location Uknown
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Confirmed Devices During Call
Completed Oct 7, 2025
10/07/2025 Mklose called 646-518-0163. spoke to Jessica, Practice Manager. She adv does not have an ultrasound at this location. never has.
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 7, 2025
10/07/2025 Mklose called 646-518-0163. xfer to Urgent care? patient after care department. hung up and tried again.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CITYMD E 23RD URGENT CARE - NEW YORK, NY - WO-01280912
Completed Aug 14, 2025
To: jnovo@citymd.net
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CITYMD E 23RD URGENT CARE - NEW YORK, NY - WO-01280912
Body:
Hi Jorge,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Noti
📧
Live Call_Followed Up With Email
Completed Aug 14, 2025
08/14/2025 RArnold - Called 16465180163 asked for the office or practice manager. Spoke to Jorge, he is the covering manager. Sending him an email with the SN# so he can forward it to the manager of this location.
jnovo@citymd.net
PDF
LU READY 78101-Venue Fit Ultrasound VFE000214
Oct 7, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280912
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:51m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM
From:On Hold
To:Ready for Release
Duration in Previous:40d 18h
🚨40.0 business days
📅
Status: Ready for Scheduling by Megan KloseOct 7, 4:17 PM