📍 KETTERING HEALTH MIDDLETOWN — 6147 W STATE ROUTE 122, MIDDLETOWN OH, 45005
Jun 19, 2025 → Oct 21, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (67 biz days early)
Active: 32 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Oct 15, 2025
44 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 21, 2025
4 business days (counted)
Running total: 32 of ? biz days used
Created: Jun 19, 2025Completed: Oct 21, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Oct 15
Ready for Release
⏸ Paused
44
—
Oct 15 → Oct 15
Ready for Scheduling
▶ Running
0
28
Oct 15 → Oct 15
Assigned
▶ Running
0
28
Oct 15 → Oct 21
Scheduled
▶ Running
4
32
Holding82.4d (excluded)
Coordinators5.0d
Billing4.0d
✓ SLA Met
Holding(excluded from total)
82.4 days
Coordinators
5.0 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 21, 2025 (102 days early)
📅
85.0 daysTotal Age
⏱️
45.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
12.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay45.0 days stuck in "Ready for Release"
⏱️
Total Delay12.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
54.0d
On Hold
28.4d
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
8.1d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/15/2025 mklose email Austin, confirmed Paul on site 10/22/2025.
10/15/2025 rcvd call from 937-689-3333. Austin confirmed device and POC. no cred required. 10-20 10-23 is good to schedule.
10/15/2025 mklose Returned missed call from 937-689-3333; Austin will call back he is driving. Austin Adv Middletown is his, unsure if Dayton and Miamisburg is. Will call back to verify serial #'s
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: documentation will be used for the Reconciliation requirements. Include the criteria of why the FMI would not be required and documentation required in the Service Record.
“FMI 78101 not executed. The SW Version was observed to be at FMI SW level already and batteries previously replaced.”
Verification Test: No verification test is required.
🔍Technician Findings
nr
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - KETTERING HEALTH MIDDLETOWN - MIDDLETOWN, OH - WO-01280914
Completed Oct 15, 2025
To: Austin.finch@ketteringhealth.org
CC: deon.malloy@emsar.com; megan.klose@emsar.com; cristina.everetts@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - KETTERING HEALTH MIDDLETOWN - MIDDLETOWN, OH - WO-01280914
Body:
Hi Austin,
Your planner will reach out to give you an ETA for 10/20/2025-10/23/225.
📞
Live Call_Confirmed Devices During Call
Completed Oct 15, 2025
10/15/2025 rcvd call from 937-689-3333. Austin confirmed device and POC. no cred required. 10-20 10-23 is good to schedule.
📞
Live Call_ Asked to Call Back
Completed Oct 15, 2025
10/16/2025 Rbailey - Rcvd call from 937.689.3333 Austin Finch from Kettering. He was looking to Follow up on previous call from Support. Got call to Megan
📞
Live Call_ Asked to Call Back
Completed Oct 15, 2025
10/15/2025 mklose Returned missed call from 937-689-3333; Austin will call back he is driving. Austin Adv Middletown is his, unsure if Dayton and Miamsiburg is. Will call back to verify serial #'s
📅
WO-01280914 - FCO - Venue Fit Ultrasound - MIDDLETOWN - KETTERING HEALTH MIDDLETOWN
Oct 22, 2025 8:00am – 5:00pm
Work Order: WO-01280914
Account: GE Healthcare FMI
Customer Case Number: 1-554889519267
Location: KETTERING HEALTH MIDDLETOWN
Address: 6147 W STATE ROUTE 122, MIDDLETOWN, OH 45005
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFE000153
Contact Name:
Contact Phone:
Contact Ema
PDF
10-21-25 FMI Completion Certification Report
Oct 21, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280914
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:15 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM
From:On Hold
To:Ready for Release
Duration in Previous:40d 18h
🚨45.0 business days
📅
Status: Ready for Scheduling by Megan KloseOct 15, 11:31 AM