Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280919 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MICHIGAN MEDICINE UNIVERSITY HOSPITAL — 1500 E MEDICAL CENTER DR, ANN ARBOR MI, 48109

Jun 19, 2025 → Jan 16, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 83 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Oct 24, 2025
51 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 12, 2025
12 business days (counted)
Running total: 40 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 22, 2025
26 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Entered
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 30, 2025
5 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 12, 2026
8 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 83 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Oct 24 Ready for Release ⏸ Paused 51 —
Oct 24 → Nov 12 Ready for Scheduling ▶ Running 12 40
Nov 12 → Dec 22 Scheduled ▶ Running 26 66
Dec 22 → Dec 22 Entered ▶ Running 0 66
Dec 22 → Dec 30 Ready for Scheduling ▶ Running 5 71
Dec 30 → Jan 12 Scheduled ▶ Running 8 79
Jan 12 → Jan 12 Entered ▶ Running 0 79
Jan 12 → Jan 14 Ready for Scheduling ▶ Running 2 81
Jan 14 → Jan 16 Scheduled ▶ Running 2 83
Jan 16 → Jan 16 Tech On Site ▶ Running 0 83
Holding 89.4d (excluded)
Coordinators 59.3d
Field Work 0.0d
Billing 25.9d
✓ SLA Met
Holding (excluded from total)
89.4 days
Coordinators
59.3 days
Over SLA
Field Work
0.0 days
Billing
25.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
143.0 days Total Age
⏱️
52.0d in Ready for Release Longest Stage
🔄
37 transitions Status Changes
⚠️
76.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 52.0 days stuck in "Ready for Release"
⏱️
Total Delay 76.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
On Hold
28.4d
Ready for Scheduling
20.7d / 1.0d SLA
Scheduled
38.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
15.4d / 1.0d SLA
Ready to Bill
23.9d / 1.0d SLA
WO Correction Needed
1.9d
Billing Review
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 DMalloy - Emailed customer advising that we were able to get a new battery order placed after the last order was lost/held by UPS. Advised will provide tracking once available. Advised nad dispatched for FSE Bennet to return on next week Wednesday 1/7 to Thursday 1/8 to complete the devices.  

littljoh@med.umich.edu

pbayko@med.umich.edu 


11/11/2025 DMalloy -Emailed customer advising that I can FSE Bennet can be onsite Monday 11/24/2025. FSE is working on obtaining vendormate.  

littljoh@med.umich.edu

pbayko@med.umich.edu 


10/24/2025 MHamersley - recd email from Peter confirming devices; FSE Cred: Vendormate; POC: John Little, 734-757-9509, littljoh@med.umich.edu ... 10/23/2025 MHamersley - called 734-757-9496, spoke to Peter, POC, sending him email to verify devices: pbayko@med.umich.edu ... 08/29/2025 MHamersley - called 734-936-4000, transferred to Bio Med, need to call: 734-757-9496, Peter, call went to his VM/LM

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280919
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 52.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 24, 3:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 73d 3h
🚨 13.0 business days
📅
▶
3 Dispatch Scheduled Nov 12, 10:27 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 20h
📅
Dispatch Scheduled by Deon Malloy Nov 12, 10:33 AM
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 17, 11:37 AM
Scheduled For: 2025-12-04T13:00:00.000+0000, 2025-12-08T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 2, 1:51 PM
Scheduled For: 2025-12-16T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 9, 12:00 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Dec 9, 12:30 PM
Scheduled For: 2025-12-17T13:00:00.000+0000
🚨 10.0 business days
🆕
Status: Entered by Cristina Everetts Dec 22, 10:29 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 40d 0h, 0m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Dec 30, 11:29 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T05:00:00.000+0000, 2026-01-07T00:00:00.000+0000, 2026-01-07T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 1h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 6, 2:34 PM
Scheduled For: 2026-01-08T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 7, 9:29 PM
Scheduled For: 2026-01-08T13:00:00.000+0000
⏳ 3.3 business days
🆕
Status: Entered by Deon Malloy Jan 12, 5:53 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 13d 6h, 0m
⏳ 2.8 business days
📅
▶
3 Dispatch Scheduled Jan 14, 2:11 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 20h
📅
Dispatch Scheduled by Bennet Dartey Jan 14, 7:53 PM
Scheduled For: 2026-01-16T13:00:00.000+0000
⏳ 2.5 business days
🔧
▶
2 Status: Tech On Site Jan 16, 11:28 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Jan 16, 11:38 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 1m
🚨 11.0 business days
⏱️
▶
2 Labor Added Feb 2, 12:23 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 17d 0h
💵
Status: Billing Review by Timothy Amburgey Feb 3, 8:32 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 8m, 0m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:48 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 3h 15m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 4, 3:29 PM
Labor Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 12, 1:12 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Feb 13, 8:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 17, 9:15 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 0h
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 9:23 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 20, 8:52 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 9:47 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 10:15 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 28m
💵
▶
2 Status: Billing Review Feb 23, 2:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 25, 3:17 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 27, 3:25 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 2, 3:48 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 4, 8:47 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Ready for Scheduling
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 16, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03067881 Labor Open 0.5 $100.00 Jan 16, 11:30 AM
WL-03088006 Labor Open 0.016666666666667 $38.00 Feb 2, 12:23 PM
WL-03091498 Labor Open 0.5 $100.00 Feb 4, 3:29 PM

Details