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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280922 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 KETTERING HEALTH MIAMISBURG — 4000 MIAMISBURG CENTERVILLE RD, MIAMISBURG OH, 45342

Jun 19, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (67 biz days early)
Active: 32 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Oct 15, 2025
44 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 21, 2025
4 business days (counted)
Running total: 32 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Oct 15 Ready for Release ⏸ Paused 44 —
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 28
Oct 15 → Oct 15 Assigned ▶ Running 0 28
Oct 15 → Oct 21 Scheduled ▶ Running 4 32
Holding 82.4d (excluded)
Coordinators 5.0d
Billing 2.9d
✓ SLA Met
Holding (excluded from total)
82.4 days
Coordinators
5.0 days
Over SLA
Billing
2.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 21, 2025 (102 days early)
📅
85.0 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
54.0d
On Hold
28.4d
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
8.1d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 mklose email Austin, confirmed Paul on site 10/22/2025.


10/15/2025 rcvd call from 937-689-3333. Austin confirmed device and POC. no cred required. 10-20 10-23 is good to schedule. this device is located at 100 Kettering Way ste 100, Franklin OH, 45005



10/15/2025 mklose Returned missed call from 937-689-3333; Austin will call back he is driving. Austin Adv Middletown is his, unsure if Dayton and Miamisburg is. Will call back to verify serial #'s


10/14/2025 mklose called 937-866-0551, xfer to biomed. VM/ LVM. 

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: documentation will be used for the Reconciliation requirements. Include the criteria of why the FMI would not be required and documentation required in the Service Record. “FMI 78101 not executed. The SW Version was observed to be at FMI SW level already and batteries previously replaced.” Verification Test: No verification test is required.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280922
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 45.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 15, 11:35 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 64d 0h
👷
▶
4 Technician Assigned Oct 15, 11:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-20T04:00:00.000+0000, 2025-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts Oct 15, 11:53 AM
Scheduled For: 2025-10-22T12:00:00.000+0000
⚠️ 5.0 business days
⏱️
4x Labor Added Oct 21, 7:09 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 6
✔️
Status: Completed by Paul Mccormish Oct 21, 7:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 7h, 0m
⚠️ 8.6 business days
⏱️
▶
2 Labor Added Oct 31, 12:35 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 9d 17h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 1h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:43 PM
Invoice Number: SM-245560

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 8.1 business days (threshold: 1.0 business days)
Exceeded by 7.1 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 22, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-245560

Work Details (5)

Name Type Status Qty Amount Date
WL-02979042 Labor Open 0.5 $100.00 Oct 21, 7:09 PM
WL-02979043 Labor Open 0.5 $0.00 Oct 21, 7:09 PM
WL-02979044 Labor Open 1.5 $100.00 Oct 21, 7:09 PM
WL-02979045 Travel Open 6 $0.00 Oct 21, 7:09 PM
WL-02991652 Labor Open 0.016666666666667 $38.00 Oct 31, 12:35 PM

Details