Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280925 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MCLAREN OAKLAND — 50 N PERRY ST, PONTIAC MI, 48342

Jun 19, 2025 → Jan 23, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
0 biz days remaining
Active: 65 biz days
Paused: 110 biz days
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Jan 9, 2026
101 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 22, 2026
8 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Closed
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Closed
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Closed
Jan 23 → Feb 2, 2026
6 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Closed
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 23 → Feb 25, 2026
2 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 25 → Feb 27, 2026
2 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Mar 2 → Mar 4, 2026
2 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 65 of ? biz days used
Created: Jun 19, 2025 Today
Show SLA Clock Detail (41 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Jan 9 Ready for Release ⏸ Paused 101 —
Jan 9 → Jan 22 Scheduled ▶ Running 8 36
Jan 22 → Jan 22 Tech On Site ▶ Running 0 36
Jan 22 → Jan 22 Completed ▶ Running 0 36
Jan 22 → Jan 23 Closed ▶ Running 1 37
Jan 23 → Jan 23 Incomplete ▶ Running 0 37
Jan 23 → Jan 23 Closed ▶ Running 0 37
Jan 23 → Jan 23 Incomplete ▶ Running 0 37
Jan 23 → Feb 2 Closed ▶ Running 6 43
Feb 2 → Feb 3 Ready to Bill ▶ Running 1 44
Feb 3 → Feb 3 Billing Review ▶ Running 0 44
Feb 3 → Feb 3 Ready to Bill ▶ Running 0 44
Feb 3 → Feb 3 Billing Review ▶ Running 0 44
Feb 3 → Feb 3 Ready to Bill ▶ Running 0 44
Feb 3 → Feb 3 Billing Review ▶ Running 0 44
Feb 3 → Feb 5 WO Correction Needed ▶ Running 2 46
Feb 5 → Feb 10 Closed ▶ Running 3 49
Feb 10 → Feb 12 Ready to Bill ▶ Running 2 51
Feb 12 → Feb 12 Billing Review ▶ Running 0 51
Feb 12 → Feb 13 Ready to Bill ▶ Running 1 52
Feb 13 → Feb 13 Billing Review ▶ Running 0 52
Feb 13 → Feb 17 Ready to Bill ▶ Running 1 53
Feb 17 → Feb 17 Billing Review ▶ Running 0 53
Feb 17 → Feb 20 Ready to Bill ▶ Running 3 56
Feb 20 → Feb 20 Billing Review ▶ Running 0 56
Feb 20 → Feb 23 Ready to Bill ▶ Running 1 57
Feb 23 → Feb 23 Billing Review ▶ Running 0 57
Feb 23 → Feb 23 Ready to Bill ▶ Running 0 57
Feb 23 → Feb 23 Billing Review ▶ Running 0 57
Feb 23 → Feb 25 Ready to Bill ▶ Running 2 59
Feb 25 → Feb 25 Billing Review ▶ Running 0 59
Feb 25 → Feb 27 Ready to Bill ▶ Running 2 61
Feb 27 → Feb 27 Billing Review ▶ Running 0 61
Feb 27 → Mar 2 Ready to Bill ▶ Running 1 62
Mar 2 → Mar 2 Billing Review ▶ Running 0 62
Mar 2 → Mar 4 Ready to Bill ▶ Running 2 64
Mar 4 → Mar 4 Billing Review ▶ Running 0 64
Mar 4 → Mar 5 Ready to Bill ▶ Running 1 65
Holding 139.4d (excluded)
Coordinators 8.9d
Field Work 0.8d
Incomplete 0.1d (excluded)
Billing 26.9d
On Track
Holding (excluded from total)
139.4 days
Coordinators
8.9 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
0.1 days
Billing
26.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
147.0 days Total Age
⏱️
102.0d in Ready for Release Longest Stage
🔄
37 transitions Status Changes
⚠️
27.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 102.0 days stuck in "Ready for Release"
⏱️
Total Delay 27.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
111.0d
On Hold
28.4d
Scheduled
8.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.9d / 1.0d SLA
Incomplete
0.1d
Ready to Bill
23.8d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
WO Correction Needed
2.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 DMalloy -Emailed POC Rory Scheving advising that FSE Bennet will be onsite for the remediations on next week Thursday 1/15/2026

rory.scheving@mclaren.org


11/05/2025 MKlose called 248-338-5000. xfer to CE call center. LVM offered week of Nov 17th. 

11/05/2025 Mklose called 248-338-5000. xfer to IT, disconnected and tried again.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280925
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 102.0 business days
📅
▶
3 Dispatch Scheduled Jan 9, 11:24 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 150d 1h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 15, 12:46 PM
Scheduled For: 2026-01-22T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Jan 22, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 22h
⏱️
2x Labor Added Jan 22, 10:24 AM
Type: Labor
Status: Open
Qty: 3, 2
⏱️
Labor Added Jan 22, 3:53 PM
Type: Labor
Status: Open
Qty: 3
💵
6x Expenses Added Jan 22, 3:59 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 170, 125
✔️
▶
2 Status: Completed Jan 22, 4:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 3m
⚠️
Status: Incomplete by Sean Currie Jan 23, 4:06 PM
From: Closed
To: Incomplete
Duration in Previous: 23h 33m
⏱️
7x Labor Added Jan 23, 4:18 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 2, 1, 150
🚗
▶
2 Travel Added Jan 23, 4:24 PM
Travel Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Incomplete
To: Closed
Duration in Previous: 21m
⚠️
Status: Incomplete by Sean Currie Jan 23, 5:58 PM
From: Closed
To: Incomplete
Duration in Previous: 1h 30m
⏱️
▶
2 Labor Added Jan 23, 6:12 PM
Labor Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Incomplete
To: Closed
Duration in Previous: 14m
⚠️ 6.7 business days
⏱️
▶
2 Labor Added Feb 2, 12:22 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 9d 18h
💵
Status: Billing Review by Timothy Amburgey Feb 3, 8:32 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 8m, 0m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:34 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3h 1m
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 11:43 AM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review, WO Correction Needed
Duration in Previous: 9m, 0m
⏳ 3.0 business days
🏁
Status: Closed by Bennet Dartey Feb 5, 4:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 4h
⏳ 3.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 12, 1:12 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Feb 13, 8:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 17, 9:15 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 0h
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 9:23 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 20, 8:52 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 9:48 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 10:10 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 22m
💵
▶
2 Status: Billing Review Feb 23, 2:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 25, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 27, 3:25 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 2, 3:48 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 4, 8:47 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 22, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (19)

Name Type Status Qty Amount Date
WL-03074805 Labor Open 3 $525.00 Jan 22, 10:24 AM
WL-03074806 Labor Open 2 $100.00 Jan 22, 10:24 AM
WL-03075427 Labor Open 3 $0.00 Jan 22, 3:53 PM
WL-03075446 Expenses Open 1 $132.09 Jan 22, 3:59 PM
WL-03075447 Expenses Open 1 $0.00 Jan 22, 3:59 PM
WL-03075448 Expenses Open 1 $146.57 Jan 22, 3:59 PM
WL-03075449 Expenses Open 1 $0.00 Jan 22, 3:59 PM
WL-03075450 Travel Open 170 $0.00 Jan 22, 3:59 PM
WL-03075451 Travel Open 125 $0.00 Jan 22, 3:59 PM
WL-03077072 Labor Open 3 $0.00 Jan 23, 4:18 PM
WL-03077073 Labor Open 2 $0.00 Jan 23, 4:18 PM
WL-03077074 Labor Open 3 $0.00 Jan 23, 4:18 PM
WL-03077075 Expenses Open 1 $134.52 Jan 23, 4:18 PM
WL-03077076 Expenses Open 1 $0.00 Jan 23, 4:18 PM
WL-03077077 Expenses Open 1 $0.00 Jan 23, 4:18 PM
WL-03077078 Travel Open 150 $0.00 Jan 23, 4:18 PM
WL-03077088 Travel Open 50 $0.00 Jan 23, 4:24 PM
WL-03077285 Labor Open 1.5 $0.00 Jan 23, 6:12 PM
WL-03088005 Labor Open 0.016666666666667 $38.00 Feb 2, 12:22 PM

Details