📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908
Jun 19, 2025 → Jan 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (16 biz days early)
Active: 71 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Oct 31, 2025
56 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Nov 14, 2025
9 business days (counted)
Running total: 37 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Nov 14 → Jan 6, 2026
33 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 71 of ? biz days used
Created: Jun 19, 2025Completed: Jan 7, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Oct 31
Ready for Release
⏸ Paused
56
—
Oct 31 → Nov 14
Ready for Scheduling
▶ Running
9
37
Nov 14 → Jan 6
Scheduled
▶ Running
33
70
Jan 6 → Jan 7
Tech On Site
▶ Running
1
71
Holding94.4d (excluded)
Coordinators43.5d
Field Work2.6d
Billing22.2d
✓ SLA Met
Holding(excluded from total)
94.4 days
Coordinators
43.5 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
22.2 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 8, 2026 (23 days early)
📅
137.0 daysTotal Age
⏱️
57.0d in Ready for ReleaseLongest Stage
🔄
31 transitionsStatus Changes
⚠️
58.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay57.0 days stuck in "Ready for Release"
⏱️
Total Delay58.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
66.0d
On Hold
28.4d
Ready for Scheduling
9.5d / 1.0d SLA
Scheduled
34.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
6.9d / 1.0d SLA
Ready to Bill
21.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite
11/14/2025 EMartin sent email to Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
advising FSE onsite Monday 12/01/25 to start devices
10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails:
Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01280934 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - UNIVERSITY OF VIRGINIA HEALTH SYSTEM
Jan 5, 2026 8:00am – 5:00pm
Work Order: WO-01280934
Account: GE Healthcare FMI
Customer Case Number: 1-554899333916
Location: UNIVERSITY OF VIRGINIA HEALTH SYSTEM
Address: 1215 LEE ST, CHARLOTTESVILLE, VA 22908
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000192
Contact Name: Sara Strong
Contact Phone:
JPG
VGE000192_SN
Jan 6, 2026
JPG
VGE000192_Batteries
Jan 6, 2026
JPG
VGE000192_SW
Jan 6, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280934
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:43m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM
From:On Hold
To:Ready for Release
Duration in Previous:40d 18h
🚨57.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyOct 31, 4:18 PM