📍 ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS — 833 CANANDAIGUA RD, GENEVA NY, 14456
Jun 19, 2025 → Feb 5, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 28 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Feb 5, 2026
119 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jun 19, 2025Completed: Feb 5, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Feb 5
Ready for Release
⏸ Paused
119
—
Feb 5 → Feb 5
Scheduled
▶ Running
0
28
Feb 5 → Feb 5
Tech On Site
▶ Running
0
28
Holding157.4d (excluded)
Coordinators0.0d
Field Work0.1d
Billing23.3d
✗ SLA Missed
Holding(excluded from total)
157.4 days
Coordinators
0.0 days
Field Work
0.1 days
Billing
23.3 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
156.0 daysTotal Age
⏱️
120.0d in Ready for ReleaseLongest Stage
🔄
26 transitionsStatus Changes
⚠️
16.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay120.0 days stuck in "Ready for Release"
⏱️
Total Delay16.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
129.0d
On Hold
28.4d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
23.3d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
This work order appears to be a duplictae of WO-01326009 and will need to be canceled. sending to management
02/05/2026 DMalloy - Called 315.210.1337 the main line for this location asked for the Imaging Dept. Reached the scheudling line and he transferred me to Atif. he took all the recall info to pass along to the ULS tech Jenna Ditzell. Emailed her the recall info and advised FSE Eric could update today or tomorrow if the device cna be made available.
jenna.ditzell@rochesterregional.org
01/19/2026 YEspino Called 315-210-1337 to verify the Ultrasound devices in question. Was unable to be transferred over to a dept and the call was dropped.
🔧Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 19, 2026
01/19/2026 YEspino Called 315-210-1337 to verify the Ultrasound devices in question. Was unable to be transferred over to a dept and the call was dropped.
📅
WO-01280939 - FCO - Venue Go Ultrasound - GENEVA - ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS
Feb 5, 2026 8:00am – 5:00pm
Work Order: WO-01280939
Account: GE Healthcare FMI
Customer Case Number: 1-554899325694
Location: ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS
Address: 833 CANANDAIGUA RD, GENEVA, NY 14456
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000157
Contact Name: Jenna Dav
PDF
VGE000157 UNKNOWN LOCATION FORM
Feb 5, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280939
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:47m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM