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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280954 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EMILY COURIC CLINICAL CANCER CENTER — 1240 LEE ST, CHARLOTTESVILLE VA, 22903

Jun 19, 2025 → Jan 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 25 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
14d
▶ Clock Running
Status: On Hold
Jul 2 → Jul 23, 2025
14 business days (counted)
Running total: 14 of ? biz days used
⏸103d
⏸ Clock Paused
Status: Ready for Release
Jul 23 → Dec 22, 2025
103 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 8, 2026
11 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Jul 23 On Hold ▶ Running 14 14
Jul 23 → Dec 22 Ready for Release ⏸ Paused 103 —
Dec 22 → Jan 8 Scheduled ▶ Running 11 25
Jan 8 → Jan 8 Tech On Site ▶ Running 0 25
Holding 127.4d (excluded)
Coordinators 12.0d
Field Work 1.9d
Billing 7.7d
✓ SLA Met
Holding (excluded from total)
127.4 days
Coordinators
12.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
7.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 11, 2026 (20 days early)
📅
138.0 days Total Age
⏱️
104.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
26.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 6, 2026
Visit 2 Jan 8, 2026
Visit 3 Jan 9, 2026

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 104.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
113.0d
On Hold
14.4d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.8d / 1.0d SLA
Closed
14.0d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.2d
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite 11/14/2025 EMartin sent email to Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS advising FSE onsite Monday 12/01/25 to start devices 10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails: Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab 09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory. 08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280954
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 14.9 business days
✅
Status: Ready for Release by Mary Hamersley Jul 23, 11:21 AM
From: On Hold
To: Ready for Release
Duration in Previous: 20d 18h
🚨 104.0 business days
👷
▶
3 Technician Assigned Dec 22, 10:36 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 152d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Dec 22, 10:42 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 12.0 business days
🔧
▶
2 Status: Tech On Site Jan 8, 12:07 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 2
✔️
Status: Completed by Ryan Lewis Jan 8, 12:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 40m
⏳ 2.0 business days
⏱️
2x Labor Added Jan 10, 6:52 PM
Type: Labor
Status: Open
Qty: 7, 1
💵
▶
2 6x Expenses Added Jan 10, 6:58 PM
6x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 391
💵
▶
2 Expenses Added Jan 10, 7:08 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 2d 6h
🚨 14.0 business days
⏱️
Labor Added Jan 30, 2:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 2:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19d 19h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 2, 8:53 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 9:43 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 0h, 0m
💵
▶
2 Status: Billing Review Feb 3, 11:15 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
Status: Billing Review by Timothy Amburgey Feb 4, 10:30 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 12m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6h 22m
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 28m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 5, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (14)

Name Type Status Qty Amount Date
WL-03057535 Labor Open 1.5 $100.00 Jan 8, 12:11 PM
WL-03057536 Labor Open 2 $0.00 Jan 8, 12:11 PM
WL-03057534 Labor Open 1.5 $0.00 Jan 8, 12:11 PM
WL-03060835 Labor Open 7 $525.00 Jan 10, 6:52 PM
WL-03060836 Labor Open 1 $0.00 Jan 10, 6:53 PM
WL-03060838 Expenses Open 1 $156.26 Jan 10, 6:58 PM
WL-03060837 Expenses Open 1 $156.26 Jan 10, 6:58 PM
WL-03060840 Expenses Open 1 $156.26 Jan 10, 6:58 PM
WL-03060841 Expenses Open 1 $0.00 Jan 10, 6:58 PM
WL-03060842 Expenses Open 1 $0.00 Jan 10, 6:58 PM
WL-03060839 Expenses Open 1 $156.26 Jan 10, 6:58 PM
WL-03060848 Travel Open 391 $0.00 Jan 10, 7:01 PM
WL-03060849 Expenses Open 1 $0.00 Jan 10, 7:08 PM
WL-03085285 Labor Open 0.016666666666667 $38.00 Jan 30, 2:23 PM

Details