📍 BON SECOURS ST FRANCIS — 13700 ST FRANCIS BLVD, MIDLOTHIAN VA, 23114
Jun 19, 2025 → Jan 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 33 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Jan 22, 2026
109 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 27, 2026
3 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025Completed: Jan 29, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Jan 22
Ready for Release
⏸ Paused
109
—
Jan 22 → Jan 27
Scheduled
▶ Running
3
31
Jan 27 → Jan 29
Tech On Site
▶ Running
2
33
Holding147.4d (excluded)
Coordinators3.7d
Field Work2.0d
Billing7.7d
✓ SLA Met
Holding(excluded from total)
147.4 days
Coordinators
3.7 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
7.7 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 29, 2026 (2 days early)
📅
150.5 daysTotal Age
⏱️
110.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
6.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay110.0 days stuck in "Ready for Release"
⏱️
Total Delay6.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
119.0d
On Hold
28.4d
Scheduled
3.7d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.2d / 1.0d SLA
WO Correction Needed
0.2d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/22/2026 RFosbury called 804-594-7950 spoke with Jasmine. She said Jan 27th would be good to schedule and to send FU to Martha.
01/13/2026 RFosbury Called: 757-673-5800, that is the Harbour View number. sent email to: bryanna_rhodes@bshsi.org ; daniel_knott@bshsi.org ; annette_dobbs@bshsi.org ; david.willis@gehealthcare.com asking if we could be onsite Jan 19th.
10/03/2025 MKlose emailed; bryanna_rhodes@bshsi.org ; daniel_knott@bshsi.org ; annette_dobbs@bshsi.org ; david.willis@gehealthcare.com. with remaining serial #'s for Bon Secours Network ... 09/05/2025 MKlose called 757-673-5800, xfer to biomed, no answer LVM. sent emails to all contacts below ... 07/03/2025 MHamersley - called 757-218-8637, call went to VM/LM, sent emails: bryanna_rhodes@bshsi.org ; daniel_knott@bshsi.org ; annette_dobbs@bshsi.org ; david.willis@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.0.5 and
communicated with customer
to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”"
🔍Technician Findings
FMI78101
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01280971 - FCO - Venue Go Ultrasound - MIDLOTHIAN - BON SECOURS ST FRANCIS
Jan 26, 2026 7:00pm – 7:00pm
Work Order: WO-01280971
Account: GE Healthcare FMI
Customer Case Number: 1-554892448042
Location: BON SECOURS ST FRANCIS
Address: 13700 ST FRANCIS BLVD, MIDLOTHIAN, VA 23114
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000349
Contact Name:
Contact Phone:
Contact Email:
Du
JPG
PRODUCT LABEL_VGE000349
Jan 28, 2026
JPG
BATTERY_VGE000349
Jan 28, 2026
JPG
SOFTWARE_VGE000349
Jan 28, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280971
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:08 PM
From:Entered
To:Ready for Release
Duration in Previous:42m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM