📍 WESTERN MICHIGAN UNIVERSITY — 300 PORTAGE ST, KALAMAZOO MI, 49007
Jun 19, 2025 → Feb 13, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 62 biz days
Paused: 100 biz days
🕐 Clock stopped: Tech Off Site (Feb 15, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 12, 2025
100 business days (not counted)
62d
▶ Clock Running
Status: On Hold
Nov 12 → Feb 15, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Nov 12
Ready for Release
⏸ Paused
100
—
Nov 12 → Feb 15
On Hold
▶ Running
62
62
Feb 15 → Feb 15
Assigned
▶ Running
0
62
Holding162.9d (excluded)
Billing14.4d
✗ SLA Missed
Holding(excluded from total)
162.9 days
Billing
14.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
162.0 daysTotal Age
⏱️
100.0d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
9.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay100.0 days stuck in "Ready for Release"
⏱️
Total Delay9.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
100.0d
On Hold
62.9d
Tech Off Site
0.0d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/16/2026 LHill-Location Unknown form been attached to WO since 11/12/2025.
11/12/2025 Mklose added LU READY form, and updated WO.
11/11/2025 Mklose per notes, need LU ready. Ref: WO-01155591... 08/16/2024 JRolston - Made several calls in group call with Fady Messak in an attempt to schedule. Called main sites several times, transferred to several different departments. Ultimately spoke with Diva @ 269-387-3287. She is with the Sindecuse Health Center / Western Michigan University. She advised that this site has no ULS unit. Per Fady Messak, submitting for location unknown form.
11/11/2025 mklose called (269) 337-4400. no matter what button you push you get a call center. finally got a manager for Family Medicine clinic. LVM
🔧Work Performed
FMI 78101 Not Required –
Device Location is Unknown
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_ Left Message
Completed Nov 11, 2025
11/11/2025 mklose called (269) 337-4400. no matter what button you push you get a call center. finally got a manager for Family Medicine clinic. LVM
PDF
LU_78101_VGB004012
Nov 12, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280986
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM