📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908
Jun 19, 2025 → Feb 7, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 34 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Jan 29, 2026
114 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 6, 2026
6 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jun 19, 2025Completed: Feb 7, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Jan 29
Ready for Release
⏸ Paused
114
—
Jan 29 → Feb 6
Scheduled
▶ Running
6
34
Feb 6 → Feb 7
Tech On Site
▶ Running
0
34
Holding152.4d (excluded)
Coordinators7.0d
Field Work1.0d
Billing15.3d
✗ SLA Missed
Holding(excluded from total)
152.4 days
Coordinators
7.0 days
Over SLA
Field Work
1.0 days
Billing
15.3 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
157.0 daysTotal Age
⏱️
115.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
20.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay115.0 days stuck in "Ready for Release"
⏱️
Total Delay20.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
124.0d
On Hold
28.4d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
15.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI STARTED
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281010 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - UNIVERSITY OF VIRGINIA HEALTH SYSTEM
Feb 5, 2026 7:00pm – 7:00pm
Work Order: WO-01281010
Account: GE Healthcare FMI
Customer Case Number: 1-554899333880
Location: UNIVERSITY OF VIRGINIA HEALTH SYSTEM
Address: 1215 LEE ST, CHARLOTTESVILLE, VA 22908
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000191
Contact Name:
Contact Phone:
Contact E
JPG
VGE000191_software
Feb 6, 2026
JPG
VGE000191_BATTERIES
Feb 6, 2026
JPG
VGE000191_SN
Feb 6, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281010
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:43m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM