Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281012 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ATLANTIC MEDICAL GROUP WOMENS HEALTH — 25 KINNELON RD STE K, KINNELON NJ, 07405

Jun 19, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (29 biz days early)
Active: 33 biz days
Paused: 90 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Dec 10, 2025
81 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 17, 2025
5 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Dec 10 Ready for Release ⏸ Paused 81 —
Dec 10 → Dec 10 Assigned ▶ Running 0 28
Dec 10 → Dec 17 Scheduled ▶ Running 5 33
Dec 17 → Dec 17 Tech On Site ▶ Running 0 33
Holding 119.4d (excluded)
Coordinators 5.9d
Field Work 0.9d
Billing 3.9d
✓ SLA Met
Holding (excluded from total)
119.4 days
Coordinators
5.9 days
Over SLA
Field Work
0.9 days
Billing
3.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 17, 2025 (45 days early)
📅
123.0 days Total Age
⏱️
82.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 82.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
91.0d
On Hold
28.4d
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
8.2d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/2025 Cever Called 8483323881 and spoke to Jane Vansavage confirmed FSE onsite for Dec 17th at 8:30 a.m. Not availble on the thursday we previously gave. sending email to jane.vansavage@atlantichealth.org

12/10/2025 Cever called 973-838-0200 pressed 4 then 2 for clinical. spoke to staff advised i need to reach out to Jane 848-332-3881 

12/10/2025 MHamersley - called 201-416-4346, press 4, was placed on hold, called back, caught in "pick an ext" loop, planning to offer Dec 18th, Thursday, at 10 a.m.,


Venue Go Ultrasound VGE000427


11/20/2025 MHamersley - called 201-416-4346, asked for Manager, Josie, she was unavailable; operator took msg for call back


10/27/2025 mklose called 201-416-4346; Anna, xfer Josie, Manager. Will verify Serial # and call us back. 


09/18/2025 Mklose called 201-416-4346, Natlia, will have manager call back. 


09/11/2025 MKlose, 201-416-4346, spoke to reception. Placed on hold. Never came back on phone

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281012
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 82.0 business days
👷
▶
3 Technician Assigned Dec 10, 12:10 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 120d 1h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-17T13:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Philmon Mehari Dec 17, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
5x Labor Added Dec 17, 4:37 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 26, 55
✔️
Status: Completed by Philmon Mehari Dec 17, 5:02 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 3m, 0m
⚠️ 8.9 business days
⏱️
▶
2 Labor Added Dec 30, 2:53 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 12d 21h
💵
Status: Billing Review by Timothy Amburgey Dec 31, 11:34 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 37m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 2, 12:42 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 1h, 0m
💵
▶
2 Status: Billing Review Jan 2, 1:08 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 23m
🧾
▶
2 Invoice Created Jan 2, 4:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Dec 17, 8:30 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-250432

Work Details (6)

Name Type Status Qty Amount Date
WL-03040923 Labor Open 1 $0.00 Dec 17, 4:37 PM
WL-03040924 Labor Open 1.5 $100.00 Dec 17, 4:37 PM
WL-03040925 Labor Open 1.5 $250.00 Dec 17, 4:37 PM
WL-03040926 Travel Open 26 $0.00 Dec 17, 4:37 PM
WL-03040927 Travel Open 55 $0.00 Dec 17, 4:37 PM
WL-03049969 Labor Open 0.016666666666667 $38.00 Dec 30, 2:53 PM

Details