Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281018 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST ELIZABETH YOUNGSTOWN — 515 LEXINGTON AVE, YOUNGSTOWN OH, 44510

Jun 19, 2025 → Jan 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (6 biz days early)
Active: 32 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Jan 15, 2026
105 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 32 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Jan 15 Ready for Release ⏸ Paused 105 —
Jan 15 → Jan 22 Scheduled ▶ Running 4 32
Holding 143.4d (excluded)
Coordinators 5.0d
Field Work 0.0d
Billing 7.1d
✓ SLA Met
Holding (excluded from total)
143.4 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
7.1 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 22, 2026 (9 days early)
📅
146.0 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
19 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
115.0d
On Hold
28.4d
Scheduled
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.3d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 DMalloy - Emailed recieved from customer providing the location and contact for each device. Advised that FSE Paul M will be in the area on next week Wednesday 1/21/2026 afternoon to complete the required remediations on the 3 devices.  


VGE000365 St. Elizabeth Youngstown CVL 3rd floor

Jason Schiraldi jgschiraldi@mercy.com


RVGD001416 St. Elizabeth Youngstown ER 3rd FL

Beth Sanford 724-456-0261, 330-480-2381, Elizabeth_sanford@mercy.com


VFD000581

330-480-3686 St. Elizabeth Youngstown Surgery 3rd FL


01/14/2026 Rbailey - Called 330.531.3368 NA Left VM for Klinton Emery. Advised that I was sending email as well

klinton.emery@gehealthcare.com


01/14/2026 Rbailey - Called 330.746.7211 Xfer'd to BioMed spoke with Joanna. She advised that we would need to speak with the ULS Tech Klinton Emery at 330.531.3368


11/11/2025 MHamersley - called 330-746-7211, xfer to Bio Med, call went to CE VM/LM



ST ELIZABETH YOUNGSTOWN HOSPITAL

WO-01281018-Venue Go Ultrasound VGE000365

WO-01282707-Venue Go Ultrasound RVGD001416

WO-01282204-Venue Fit Ultrasound VFD000581

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: documentation will be used for the Reconciliation requirements. Include the criteria of why the FMI would not be required and documentation required in the Service Record. “FMI 78101 not executed. The SW Version was observed to be at FMI SW level already and batteries previously replaced.” Verification Test: No verification test is required.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281018
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 106.0 business days
👷
▶
3 Technician Assigned Jan 15, 9:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-21T05:00:00.000+0000, 2026-01-21T00:00:00.000+0000, 2026-01-21T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 155d 23h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 22, 2:25 PM
Scheduled For: 2026-01-22T17:00:00.000+0000
⏱️
4x Labor Added Jan 22, 4:40 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 140
✔️
▶
2 Status: Completed Jan 22, 4:51 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 6.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 3:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 22h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 2, 12:13 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Feb 3, 12:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Feb 4, 11:08 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Feb 4, 12:09 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 42m
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 27m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Jan 22, 12:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (4)

Name Type Status Qty Amount Date
WL-03075590 Labor Open 1 $0.00 Jan 22, 4:40 PM
WL-03075591 Labor Open 1 $38.00 Jan 22, 4:40 PM
WL-03075592 Labor Open 2.5 $250.00 Jan 22, 4:40 PM
WL-03075594 Travel Open 140 $0.00 Jan 22, 4:41 PM

Details