📍 CHARLTON MEMORIAL HOSPITAL — 363 HIGHLAND AVE, FALL RIVER MA, 02720
Jun 19, 2025 → Feb 6, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 32 biz days
Paused: 125 biz days
🕐 Clock stopped: Tech Off Site (Feb 6, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Feb 2, 2026
116 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Feb 6, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Feb 2
Ready for Release
⏸ Paused
116
—
Feb 2 → Feb 2
Assigned
▶ Running
0
28
Feb 2 → Feb 6
Scheduled
▶ Running
4
32
Feb 6 → Feb 6
Tech On Site
▶ Running
0
32
Holding154.4d (excluded)
Coordinators4.6d
Field Work0.1d
Billing19.0d
✗ SLA Missed
Holding(excluded from total)
154.4 days
Coordinators
4.6 days
Over SLA
Field Work
0.1 days
Billing
19.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
157.0 daysTotal Age
⏱️
117.0d in Ready for ReleaseLongest Stage
🔄
20 transitionsStatus Changes
⚠️
17.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay117.0 days stuck in "Ready for Release"
⏱️
Total Delay17.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
126.0d
On Hold
28.4d
Assigned
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/02/2026 Mklose rcvd email from Donnie confirm Friday
02/02/2026 Mklose called Donnie 620-238-9112, adv Joseph available Thursday and Friday, for all devices to be completed. he adv sent email to Rad Manager and will return call this afternoon. Donnie.Berends@trimedx.com>
01/28/2026 Mklose called Joge, he adv send the Southcoast devices and he will advise on date. 01/16/2026 MHamersley - called 781-741-0596, call went to VM/LM; called 508-679-3131 xfer to Jorge, waited on hold too long; sent f/u email: DiasJ@southcoast.org ... 12/18/2025 Brod - called 7817410596 to speak to Kean Berry, went to vm . left message to schedule FSE onsite for 12/23. ... 12/17/2025 Brod - called 5089737254 to speak to Ed Lowe a previous contact, went to trimedx line , left message with Trimedx to have a call back ... 12/02/2025 MHamersley - called 508-679-3131, spoke to Nicole, Trimedx, she will pass msg onto tech. ... 10/17/2025 MHamersley - called 781-650-0882, this number is no longer in service; called 508-679-3131, xfer to Bio Med, Missy, Trimedx, she took info and will have team return call; sent f/u emails: Kendall.pacheco@trimedx.com & Jorge Dias, DiasJ@southcoast.org ...**EMAIL TO KENDALL BOUNCED** ... 08/05/2025 MHamersley - called 781-650-0882, call went to VM/LM; sent email: Kendall.pacheco@trimedx.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.1 and communicated with customer
to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.1 and communicated with customer
to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281020 - FCO - Venue Go Ultrasound - FALL RIVER - CHARLTON MEMORIAL HOSPITAL
Feb 6, 2026 1:00pm – 2:00pm
Work Order: WO-01281020
Account: GE Healthcare FMI
Customer Case Number: 1-554892433847
Location: CHARLTON MEMORIAL HOSPITAL
Address: 363 HIGHLAND AVE, FALL RIVER, MA 02720
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000343
Contact Name: Donnie Berends
Contact Phone: M (620
UNKNOWN
VGE000343_Product Label Pic
Feb 6, 2026
UNKNOWN
VGE000343_Software
Feb 6, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281020
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:51m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM