📍 MERCY HEALTH HOSPITAL ANDERSON — 7500 STATE RD, CINCINNATI OH, 45255
Jun 19, 2025 → Dec 5, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (37 biz days early)
Active: 38 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Nov 19, 2025
68 business days (not counted)
9d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 4, 2025
9 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 38 of ? biz days used
Created: Jun 19, 2025Completed: Dec 5, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 2
Ready for Release
⏸ Paused
9
—
Jul 2 → Aug 12
On Hold
▶ Running
28
28
Aug 12 → Nov 19
Ready for Release
⏸ Paused
68
—
Nov 19 → Dec 4
Scheduled
▶ Running
9
37
Dec 4 → Dec 5
Tech On Site
▶ Running
1
38
Holding106.4d (excluded)
Coordinators10.0d
Field Work1.6d
Billing25.6d
✓ SLA Met
Holding(excluded from total)
106.4 days
Coordinators
10.0 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
25.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 5, 2025 (57 days early)
📅
115.0 daysTotal Age
⏱️
69.0d in Ready for ReleaseLongest Stage
🔄
32 transitionsStatus Changes
⚠️
23.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1Dec 4, 2025
Visit 2Dec 5, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay69.0 days stuck in "Ready for Release"
⏱️
Total Delay23.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
78.0d
On Hold
28.4d
Scheduled
10.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
25.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20/2025 Mklose rcvd missed call from Stephanie, asking what to do with 1 FMI kit that came in mail, let her know 1 device just needed software, and to hold for Eric tomorrow.
11/19/2025 DMalloy - Email recieved from the customer agreeing to have FSE Eric onsite on Tuesday, 11/25.
stephanie.sage1@gehealthcare.com
11/17/2025 Mklose rcvd call from Stephanie, asking questions about time frame on remediation.
11/17/2025 Mklose rcvd email from Stephanie, responded with potential dates for Eric.
11/14/2025 Mklose emailed Kevin Stottler to confirm devices.
10/31/2025 MKlose called (513) 624-4500; Welsey, POC Stephanie Sage, stephanie.sage1@gehealthcare.com
10/30/2025 Mklose emailed Bryan Lang, asking for POC information...10/01/2025 Mklose called 513) 215-0385; left VM for Bryan. will send email; Bryan.Lang@gehealthcare.com. emailed Bryan regarding all Mercy network.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R5.1 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
"
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email_FCO Updates
Completed Nov 20, 2025
11/20/2025 Mklose rcvd missed call from Stephanie, asking what to do with 1 FMI kit that came in mail, let her know 1 device just needed software, and to hold for Eric tomorrow.
📧
Email_FCO Updates
Completed Nov 17, 2025
11/17/2025 Mklose rcvd email from Stephanie, responded with potential dates for Eric.
📅
WO-01281026 - FCO - Venue Go Ultrasound - CINCINNATI - MERCY HEALTH HOSPITAL ANDERSON
Dec 4, 2025 8:00am – 12:00pm
Work Order: WO-01281026
Account: GE Healthcare FMI
Customer Case Number: 1-554892433050
Location: MERCY HEALTH HOSPITAL ANDERSON
Address: 7500 STATE RD, CINCINNATI, OH 45255
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000322
Contact Name: Stephanie Sage
Contact Pho
JPG
VGE000322 NO BATTERIES NEEDED
Dec 4, 2025
PDF
VGE000322 COMPLETION REPORT
Dec 4, 2025
JPG
VGE000322 SERIAL #
Dec 4, 2025
JPG
VGE000322 SOFTWARE
Dec 4, 2025
JPG
VGE000322 ENCRYPTION ISSUE
Dec 4, 2025
JPG
VGE000322 WORKLIST
Dec 4, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281026
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:14 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
⚠️9.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨28.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM