Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281035 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTHERN OHIO MEDICAL CENTER — 1025 ROBINSON AVE, PORTSMOUTH OH, 45662

Jun 19, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (89 biz days early)
Active: 28 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Sep 18, 2025
26 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Sep 18 Ready for Release ⏸ Paused 26 —
Sep 18 → Sep 18 Scheduled ▶ Running 0 28
Holding 64.4d (excluded)
Billing 14.0d
✓ SLA Met
Holding (excluded from total)
64.4 days
Billing
14.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 18, 2025 (135 days early)
📅
63.0 days Total Age
⏱️
28.4d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
9.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 28.4 days stuck in "On Hold"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
36.0d
On Hold
28.4d
Closed
0.0d / 1.0d SLA
Ready to Bill
11.3d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281035
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 27.0 business days
🗓️
▶
5 Status: Scheduled Sep 18, 10:21 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Labor Added → Status: Ready to Bill
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-18T17:00:00.000+0000
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Allison Belyea
From: Closed
To: Ready to Bill
Duration in Previous: 0m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:28 PM
Invoice Number: SM-242978

Bottlenecks

Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 18, 1:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (1)

Name Type Status Qty Amount Date
WL-02940395 Labor Open 0.016666666666667 $38.00 Sep 18, 10:22 AM

Details