📍 MEDSTAR FRANKLIN SQUARE MEDICAL CENTER — MEDSTAR FRANKLIN SQUARE MEDICAL CENTER, BALTIMORE MD, 21237
Jun 19, 2025 → Oct 29, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (61 biz days early)
Active: 18 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 16, 2025
61 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 23, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 25, 2025
2 business days (counted)
Running total: 7 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Sep 25 → Oct 14, 2025
12 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 29, 2025
11 business days (counted)
Running total: 18 of ? biz days used
Created: Jun 19, 2025Completed: Oct 29, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Sep 16
Ready for Release
⏸ Paused
61
—
Sep 16 → Sep 23
Ready for Scheduling
▶ Running
5
5
Sep 23 → Sep 25
Scheduled
▶ Running
2
7
Sep 25 → Oct 14
Awaiting Parts
⏸ Paused
12
—
Oct 14 → Oct 29
Scheduled
▶ Running
11
18
Material Management13.0d
Holding61.0d (excluded)
Coordinators20.6d
Billing4.0d
✓ SLA Met
Material Management
13.0 days
Over SLA
Holding(excluded from total)
61.0 days
Coordinators
20.6 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 29, 2025 (94 days early)
📅
91.0 daysTotal Age
⏱️
61.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
29.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay61.0 days stuck in "Ready for Release"
⏱️
Total Delay29.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
Ready for Scheduling
6.0d / 1.0d SLA
Scheduled
14.6d / 2.0d SLA
Awaiting Parts
13.0d / 3.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/23/2025 RFosbury rec'd email from kevin.pugh@medstar.net confirming FSE onsite at Franklin Square Hospital, 10/01/2025
09/22/2025 RFosbury emailed kevin.pugh@medstar.net and Nicholas.G.Rocks@medstar.net, proposing FSE on site 10/1/2025
09/16/2025 Mklose called 443-777-7153. xfer to kevin. Kevin confirmed several devices. email confirmation; kevin.pugh@medstar.net amnd Nicholas.G.Rocks@medstar.net ... 09/04/2025 MKlose,, called 443-777-7153 xfer to Nick, line unavailable. xfer back to operator, line disconnected, sent email Nicholas.G.Rocks@medstar.net
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
NONE
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER - BALTIMORE, MD - WO-01281043
Completed Sep 16, 2025
To: kevin.pugh@medstar.net; Nicholas.G.Rocks@medstar.net
CC: central.scheduling@emsar.com; megan.klose@emsar.com; cristina.everetts@emsar.com; rich.fosbury@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER - BALTIMORE, MD - WO-01281043
Body:
Hi Kevin,
Thank you for taking my call today. I have t
📞
Live Call_Confirmed Devices During Call
Completed Sep 16, 2025
09/16/2025 Mklose called 443-777-7153. xfer to kevin. Kevin confirmed several devices. email confirmation; kevin.pugh@medstar.net amnd Nicholas.G.Rocks@medstar.net
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER - BALTIMORE, MD - WO-01281043
Completed Sep 4, 2025
To: nicholas.G.Rocks@medstar.net
CC: mary.hamersley@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER - BALTIMORE, MD - WO-01281043
Body:
Hi Nick,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Ven
📧
Live Call_Followed Up With Email
Completed Sep 4, 2025
09/04/2025 MKlose,, called 443-777-7153 xfer to Nick, line unavailable. xfer back to operator, line disconnected, sent email Nicholas.G.Rocks@medstar.net
📅
WO-01281043 - FCO - Venue Go Ultrasound - BALTIMORE - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
Oct 14, 2025 8:00am – 5:00pm
Work Order: WO-01281043
Account: GE Healthcare FMI
Customer Case Number: 1-554879776312, 1-554904258183
Location: MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
Address: MEDSTAR FRANKLIN SQUARE MEDICAL CENTER, BALTIMORE, MD 21237
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: RVGB000069
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281043
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:14 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
🚨61.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 16, 11:32 AM