📍 DARTMOUTH HITCHCOCK MANCHESTER — 100 HITCHCOCK WAY, MANCHESTER NH, 03104
Jun 19, 2025 → Feb 9, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 34 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 18, 2025
124 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Jan 14, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Jan 24 → Feb 4, 2026
8 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 34 of ? biz days used
Created: Jun 19, 2025Completed: Feb 9, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Dec 18
Ready for Release
⏸ Paused
124
—
Dec 18 → Jan 14
Ready for Scheduling
▶ Running
17
17
Jan 14 → Jan 23
Assigned
▶ Running
6
23
Jan 23 → Jan 24
Scheduled
▶ Running
0
23
Jan 24 → Jan 24
Tech On Site
▶ Running
0
23
Jan 24 → Jan 24
Tech Off Site
▶ Running
0
23
Jan 24 → Feb 4
Completed
▶ Running
8
31
Feb 4 → Feb 9
Scheduled
▶ Running
3
34
Holding124.0d (excluded)
Coordinators29.4d
Field Work8.3d
Billing14.6d
✗ SLA Missed
Holding(excluded from total)
124.0 days
Coordinators
29.4 days
Over SLA
Field Work
8.3 days
Over SLA
Billing
14.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
158.0 daysTotal Age
⏱️
124.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
45.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Jan 24, 2026
Visit 2Feb 9, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay124.0 days stuck in "Ready for Release"
⏱️
Total Delay45.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
124.0d
Ready for Scheduling
17.6d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Completed
8.3d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
14.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/09/2026 JNUOVO - Client decided to have EMSAR do the update for the two devices at this site. Tech is on site this date.
01/24/2026 JNUOVO - Waiting for client to return signed rejection letter. Will attach to WO and close once received.
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281060 - FCO - Venue Go Ultrasound - MANCHESTER - DARTMOUTH HITCHCOCK MANCHESTER
Feb 9, 2026 9:00am – 5:00pm
Work Order: WO-01281060
Account: GE Healthcare FMI
Customer Case Number: 1-554879772469, 1-554904195949
Location: DARTMOUTH HITCHCOCK MANCHESTER
Address: 100 HITCHCOCK WAY, MANCHESTER, NH 03104
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: RVGB002272
Contact Name: Bryan Black
Co
UNKNOWN
VGB002272_Product_Label_Pic
Feb 9, 2026
UNKNOWN
VGB002272_Software
Feb 9, 2026
UNKNOWN
VGB002272_Batteries
Feb 9, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281060
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:50m
🚨124.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 18, 2:04 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:181d 23h
🚨18.0 business days
👷
▶
2
Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 20h
⚠️7.0 business days
📅
▶
2
Dispatch Scheduled Jan 23, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:9d 1h
📅
Dispatch Scheduled by Megan KloseJan 23, 1:01 PM
Scheduled For:2026-01-23T20:15:00.000+0000
📅
▶
3
Dispatch Scheduled Jan 24, 9:22 AM
Dispatch Scheduled → Labor Added → Status: Tech On Site
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🔧
Status: Tech On Site by Joseph Nuovo
From:Scheduled, Tech On Site, Tech Off Site
To:Tech On Site, Tech Off Site, Completed
Duration in Previous:20h 33m, 0m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Feb 4, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-02-09T14:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
3x Labor Added Feb 9, 1:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From:Scheduled
To:Completed
Duration in Previous:5d 4h
🏁
Status: Closed by Joseph NuovoFeb 9, 4:25 PM
From:Completed
To:Closed
Duration in Previous:2h 35m
⏳4.9 business days
⏱️
Labor Added Feb 13, 12:14 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyFeb 13, 12:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 19h
⏳1.0 business days
💵
▶
2
Status: Billing Review Feb 16, 10:41 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:3m
💵
▶
2
Status: Billing Review Feb 17, 9:16 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⚠️7.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 25, 4:01 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:8d 6h, 0m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 26, 4:07 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 0m
⏳5.0 business days
💵
Status: Billing Review by Timothy AmburgeyMar 4, 9:07 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:5d 16h, 0m
Bottlenecks
Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)