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← WO Overview

WO-01281068 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HICKORY RIDGE SURGERY CENTER — 10700 CHARTER DR STE 301, COLUMBIA MD, 21044

Jun 19, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (73 biz days early)
Active: 26 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 4, 2025
53 business days (not counted)
26d
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Oct 10, 2025
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 4 Ready for Release ⏸ Paused 53 —
Sep 4 → Oct 10 Ready for Scheduling ▶ Running 26 26
Oct 10 → Oct 10 On Hold ▶ Running 0 26
Oct 10 → Oct 11 Assigned ▶ Running 0 26
Holding 53.4d (excluded)
Coordinators 27.0d
Billing 10.8d
✓ SLA Met
Holding (excluded from total)
53.4 days
Coordinators
27.0 days
Over SLA
Billing
10.8 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 11, 2025 (112 days early)
📅
79.0 days Total Age
⏱️
53.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
53.0d
Ready for Scheduling
26.6d / 1.0d SLA
On Hold
0.4d
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
10.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2025 mklose per notes on WO-01155289 AWhitney confirms device sold to Kenmed. no info for Kenmed given. 

🔧 Work Performed
FMI 78101 Not Executed - Device Location Uknown
🔍 Technician Findings
none
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281068
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
🚨 53.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 4, 2:52 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 76d 23h
🚨 27.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 35d 23h
👷
▶
2 Technician Assigned Oct 10, 5:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sean Currie
From: On Hold
To: Assigned
Duration in Previous: 3h 31m
✔️
▶
3 Status: Completed Oct 11, 7:42 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Oct 21, 1:27 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 10d 5h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 0h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:41 PM
Invoice Number: SM-245560

Bottlenecks

Ready for Scheduling
Duration: 26.6 business days (threshold: 1.0 business days)
Exceeded by 25.6 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-245560

Work Details (2)

Name Type Status Qty Amount Date
WL-02967554 Labor Open 0.25 $100.00 Oct 11, 7:43 AM
WL-02978462 Labor Open 0.016666666666667 $38.00 Oct 21, 1:27 PM

Details