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← WO Overview

WO-01281114 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SPRINGFIELD REGIONAL MEDICAL CENTER NEW — 100 MEDICAL CENTER DR, SPRINGFIELD OH, 45504

Jun 19, 2025 → Dec 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (24 biz days early)
Active: 48 biz days
Paused: 80 biz days
🕐 Clock stopped: Invoiced (Dec 24, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸80d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 14, 2025
80 business days (not counted)
44d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Dec 18, 2025
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 48 of ? biz days used
Created: Jun 19, 2025 Invoiced: Dec 24, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 14 Ready for Release ⏸ Paused 80 —
Oct 14 → Dec 18 Ready for Scheduling ▶ Running 44 44
Dec 18 → Dec 23 Scheduled ▶ Running 3 47
Dec 23 → Dec 23 Tech On Site ▶ Running 0 47
Dec 23 → Dec 23 Completed ▶ Running 0 47
Dec 23 → Dec 24 Closed ▶ Running 1 48
Dec 24 → Dec 24 Incomplete ▶ Running 0 48
Holding 80.0d (excluded)
Coordinators 48.0d
Field Work 0.1d
Incomplete 0.0d (excluded)
Billing 4.2d
✓ SLA Met
Holding (excluded from total)
80.0 days
Coordinators
48.0 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.0 days
Billing
4.2 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 24, 2025 (38 days early)
📅
128.0 days Total Age
⏱️
80.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
49.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 80.0 days stuck in "Ready for Release"
⏱️
Total Delay 49.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
80.0d
Ready for Scheduling
44.3d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 DMalloy - Per email with Fady and the GE Rep Dispatched for FSE Eric to be onsite beginning next week Tuesday, 12/23/2025. 


12/11/2025 MHamersley - called 937-265-5663, this number is no longer in service; called 937-523-1000, press 5, ULS Dept, xferd to Heart Center at Springfield Regional, left VM; called back, press 7 for Operator, xfer to Noel Helton, Director of the Emergency Dept, call went to her VM/LM; offering FSE onsite 12/12 or next week if can confirm; sent email: LNHelton@mercy.com


10/14/2025 mklose, marked all confirmed per email 10/08/2025, .. 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ,... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281114
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 80.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 14, 5:32 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 117d 2h
🚨 44.8 business days
👷
▶
3 Technician Assigned Dec 18, 1:47 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-23T05:00:00.000+0000, 2025-12-23T00:00:00.000+0000, 2025-12-23T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 64d 21h
⏳ 3.0 business days
📦
Parts Requested Dec 22, 12:29 PM
Order: 00087107
Status: Closed
🔩
2x Parts Added Dec 22, 1:34 PM
Type: Parts, Expenses
Status: Open
Qty: 20, 1
🔧
Status: Tech On Site by Eric Mancerella Dec 23, 1:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
💵
Expenses Added Dec 23, 1:29 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Dec 23, 2:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 5m, 0m
⚠️
▶
2 Status: Incomplete Dec 24, 10:34 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Incomplete
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added Dec 29, 12:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Dec 29, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 3:22 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 2h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
🧾
▶
2 Invoice Created Jan 2, 4:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m

Bottlenecks

Ready for Scheduling
Duration: 44.3 business days (threshold: 1.0 business days)
Exceeded by 43.3 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📦
Parts Order 00087107
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 23, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-250432

Work Details (5)

Name Type Status Qty Amount Date
WL-03045221 Parts Open 20 $0.00 Dec 22, 1:34 PM
WL-03045222 Expenses Open 1 $0.00 Dec 22, 1:34 PM
WL-03046295 Expenses Open 1 $0.00 Dec 23, 1:29 PM
WL-03046417 Labor Open 1.25 $100.00 Dec 23, 2:28 PM
WL-03048953 Labor Open 0.016666666666667 $38.00 Dec 29, 12:49 PM

Details