Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281118 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PARKLAND MEDICAL CENTER — 1 PARKLAND DR, DERRY NH, 03038

Jun 19, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (29 biz days early)
Active: 46 biz days
Paused: 77 biz days
🕐 Clock stopped: Invoiced (Dec 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 8, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 8, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Oct 16 → Nov 14, 2025
20 business days (counted)
Running total: 25 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 17, 2025
21 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Completed
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jun 19, 2025 Invoiced: Dec 17, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 8 Ready for Release ⏸ Paused 77 —
Oct 8 → Oct 8 Assigned ▶ Running 0 0
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 8 Awaiting Parts ⏸ Paused 0 —
Oct 8 → Oct 16 Scheduled ▶ Running 5 5
Oct 16 → Oct 16 Completed ▶ Running 0 5
Oct 16 → Nov 14 Reschedule ▶ Running 20 25
Nov 14 → Dec 17 Scheduled ▶ Running 21 46
Dec 17 → Dec 17 Completed ▶ Running 0 46
Material Management 0.3d
Holding 77.0d (excluded)
Coordinators 47.6d
Billing 11.0d
✓ SLA Met
Material Management
0.3 days
Holding (excluded from total)
77.0 days
Coordinators
47.6 days
Over SLA
Billing
11.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 17, 2025 (45 days early)
📅
123.0 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
49.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 16, 2025
Visit 2 Dec 17, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.0d
Assigned
0.1d / 0.5d SLA
Scheduled
27.5d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Reschedule
20.1d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
10.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025Anuovo Replaced batteries. waiting from GE to received the new software update


10/08/2025 Cever received email from baxter.cook@gehealthcare.com confirming FSE onsite for Oct 16th

09/24/2025 MHamersley - rec'd call from Ken Segien, 615-986-3331, he will look at vents today and respond to email, they are wanting to get recall completed asap as some of their devices are saying "battery low"; sent f/u email: ken.segien@gehealthcare.com ... ... 09/23/2025 MHamersley - called 603-421-2083, spoke to Baxter Cook, POC; Address is correct; FSE Cred: none, call POC for escort; sent email: baxter.cook@gehealthcare.com ... ... 09/22/2025 MHamersley - called 603-421-2083, call went to Bio Med VM/LM; sent email: ken.segien@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281118
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 77.0 business days
👷
▶
2 Technician Assigned Oct 8, 8:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 110d 17h
🗓️
▶
2 Status: Scheduled Oct 8, 9:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-16T12:00:00.000+0000
📦
▶
2 Parts Requested Oct 8, 9:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Cristina Everetts
From: Scheduled
To: Awaiting Parts
Duration in Previous: 28m
💵
▶
2 3x Expenses Added Oct 8, 11:43 AM
3x Expenses Added → Status: Scheduled
🗓️
Status: Scheduled by Ashley Getts
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 5m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Oct 16, 7:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 8d 7h, 0m
🚨 20.6 business days
🗓️
▶
2 Status: Scheduled Nov 14, 3:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-24T06:00:00.000+0000, 2025-11-24T00:00:00.000+0000, 2025-11-24T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by April Nuovo Nov 30, 3:20 PM
Scheduled For: 2025-12-15T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Dec 8, 11:47 AM
Scheduled For: 2025-12-29T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Dec 11, 11:06 AM
Scheduled For: 2025-12-17T00:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Dec 17, 2:43 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 87
✔️
▶
3 Status: Completed Dec 17, 3:12 PM
Status: Completed → Dispatch Scheduled → Status: Closed
📅
Dispatch Scheduled by April Nuovo
Scheduled For: 2025-12-17T12:00:00.000+0000
🏁
Status: Closed by April Nuovo
From: Scheduled
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 19, 10:49 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📅
Dispatch Scheduled by April Nuovo Dec 19, 1:57 PM
Scheduled For: 2026-01-04T00:00:00.000+0000
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 22, 3:01 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Dec 23, 9:21 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Dec 24, 12:55 PM
Scheduled For: 2026-01-05T00:00:00.000+0000
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 3:22 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 8d 5h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
Status: Invoiced by Timothy Amburgey Jan 2, 4:46 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
⏳ 0.9 business days
📅
Dispatch Scheduled by April Nuovo Jan 4, 11:35 AM
Scheduled For: 2025-12-12T00:00:00.000+0000
🧾
Invoice Created Jan 5, 10:37 AM
Invoice Number: SM-250432

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 20.1 business days (threshold: 2.0 business days)
Exceeded by 18.1 business days
Scheduled
Duration: 21.5 business days (threshold: 2.0 business days)
Exceeded by 19.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📦
Parts Order 00083153
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
April Nuovo
Scheduled
Dec 11, 7:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-250432

Work Details (8)

Name Type Status Qty Amount Date
WL-02963267 Expenses Open 1 $0.00 Oct 8, 11:43 AM
WL-02963268 Parts Open 1 $0.00 Oct 8, 11:43 AM
WL-02963269 Expenses Open 1 $0.00 Oct 8, 11:43 AM
WL-02973669 Labor Open 0.5 $0.00 Oct 16, 7:31 PM
WL-03040700 Labor Open 2 $0.00 Dec 17, 2:43 PM
WL-03040701 Labor Open 0.5 $100.00 Dec 17, 2:43 PM
WL-03040702 Travel Open 87 $0.00 Dec 17, 2:43 PM
WL-03043275 Labor Open 0.016666666666667 $38.00 Dec 19, 10:49 AM

Details