Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281131 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST JOSEPH WARREN HOSPITAL — 667 EASTLAND AVE SE, WARREN OH, 44484

Jun 19, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 6 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 22, 2026
146 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 30, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 22 Ready for Release ⏸ Paused 146 —
Jan 22 → Jan 22 Assigned ▶ Running 0 0
Jan 22 → Jan 30 Scheduled ▶ Running 6 6
Holding 146.0d (excluded)
Coordinators 6.9d
Billing 6.1d
✓ SLA Met
Holding (excluded from total)
146.0 days
Coordinators
6.9 days
Over SLA
Billing
6.1 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
152.0 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.0d
Scheduled
6.9d / 2.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 DMalloy - Email received from customer advising that they already completed this device.  

klinton.emery@gehealthcare.com


01/14/2026 MHamersley - sent f/u email: steven.stimpert@gehealthcare.com


11/11/2025 MHamersley - called 330-841-4000, xfer to Bio Med, spoke to Steven Stimpert, 330-841-4111; sent email: steven.stimpert@gehealthcare.com


WO-01281857-Venue Fit Ultrasound VFC001231

WO-01281131-Venue Go Ultrasound VENGO000446

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281131
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 146.0 business days
👷
▶
3 Technician Assigned Jan 22, 11:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 216d 21h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-22T13:00:00.000+0000
⚠️ 7.0 business days
📅
▶
3 Dispatch Scheduled Jan 30, 11:25 AM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 23h, 0m
⏱️
Labor Added Jan 30, 12:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 12:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 4:07 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 3h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 4:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 1:21 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 8m, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 27m

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Jan 30, 11:25 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (2)

Name Type Status Qty Amount Date
WL-03084881 Labor Open 0.25 $100.00 Jan 30, 11:26 AM
WL-03085046 Labor Open 0.016666666666667 $38.00 Jan 30, 12:13 PM

Details