📍 PARKLAND MEDICAL CENTER — 1 PARKLAND DR, DERRY NH, 03038
Jun 19, 2025 → Dec 17, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (29 biz days early)
Active: 46 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 8, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 8, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Oct 16 → Nov 14, 2025
20 business days (counted)
Running total: 25 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 17, 2025
21 business days (counted)
Running total: 46 of ? biz days used
Created: Jun 19, 2025Completed: Dec 17, 2025
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 8
Ready for Release
⏸ Paused
77
—
Oct 8 → Oct 8
Assigned
▶ Running
0
0
Oct 8 → Oct 8
Scheduled
▶ Running
0
0
Oct 8 → Oct 8
Awaiting Parts
⏸ Paused
0
—
Oct 8 → Oct 16
Scheduled
▶ Running
5
5
Oct 16 → Oct 16
Completed
▶ Running
0
5
Oct 16 → Oct 16
Reschedule
▶ Running
0
5
Oct 16 → Oct 16
Completed
▶ Running
0
5
Oct 16 → Nov 14
Reschedule
▶ Running
20
25
Nov 14 → Dec 17
Scheduled
▶ Running
21
46
Material Management0.2d
Holding77.0d (excluded)
Coordinators47.7d
Field Work0.0d
Billing10.4d
✓ SLA Met
Material Management
0.2 days
Holding(excluded from total)
77.0 days
Coordinators
47.7 days
Over SLA
Field Work
0.0 days
Billing
10.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 17, 2025 (45 days early)
📅
123.0 daysTotal Age
⏱️
77.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
50.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(2 reschedules)
2 on-site visits — follow-up trip required
Visit 1Oct 16, 2025
Visit 2Dec 17, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay77.0 days stuck in "Ready for Release"
⏱️
Total Delay50.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.0d
Assigned
0.1d / 0.5d SLA
Scheduled
27.5d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Reschedule
20.1d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/16/2025Anuovo Replaced batteries. waiting from GE to received the new software update
10/08/2025 Cever received email from baxter.cook@gehealthcare.com confirming FSE onsite for Oct 16th
09/24/2025 MHamersley - rec'd call from Ken Segien, 615-986-3331, he will look at vents today and respond to email, they are wanting to get recall completed asap as some of their devices are saying "battery low"; sent f/u email: ken.segien@gehealthcare.com ... ... 09/23/2025 MHamersley - called 603-421-2083, spoke to Baxter Cook, POC; Address is correct; FSE Cred: none, call POC for escort; sent email: baxter.cook@gehealthcare.com ... ... 09/22/2025 MHamersley - called 603-421-2083, call went to Bio Med VM/LM; sent email: ken.segien@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281135 - FCO - Venue Go Ultrasound - DERRY - PARKLAND MEDICAL CENTER
Dec 16, 2025 7:00pm – 7:00pm
Work Order: WO-01281135
Account: GE Healthcare FMI
Customer Case Number: 1-554879709758, 1-554903502050
Location: PARKLAND MEDICAL CENTER
Address: 1 PARKLAND DR, DERRY, NH 03038
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB002773
Contact Name: Baxter Cook
Contact Phone: 603-
📅
WO-01281135 - FCO - Venue Go Ultrasound - DERRY - PARKLAND MEDICAL CENTER
Dec 17, 2025 8:00am – 5:00pm
Work Order: WO-01281135
Account: GE Healthcare FMI
Customer Case Number: 1-554879709758, 1-554903502050
Location: PARKLAND MEDICAL CENTER
Address: 1 PARKLAND DR, DERRY, NH 03038
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB002773
Contact Name: Baxter Cook
Contact Ph
UNKNOWN
VGB002773_batteries
Oct 16, 2025
UNKNOWN
VGB002773_product label pic
Oct 16, 2025
UNKNOWN
VGB002773_software update
Dec 17, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281135
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:46m
🚨77.0 business days
👷
▶
2
Technician Assigned Oct 8, 8:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Release
To:Assigned
Duration in Previous:110d 17h
📅
▶
2
Dispatch Scheduled Oct 8, 9:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From:Assigned
To:Scheduled
Duration in Previous:35m
📦
▶
2
Parts Requested Oct 8, 9:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Cristina Everetts
From:Scheduled
To:Awaiting Parts
Duration in Previous:27m
🔩
▶
2
2x Parts Added Oct 8, 11:17 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Ashley Getts
From:Awaiting Parts
To:Scheduled
Duration in Previous:1h 38m
⚠️6.0 business days
⏱️
▶
2
Labor Added Oct 16, 7:10 PM
Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From:Scheduled
To:Completed
Duration in Previous:8d 7h
🔄
▶
2
Status: Reschedule Oct 16, 7:18 PM
Status: Reschedule → Status: Completed
✔️
Status: Completed by April Nuovo
From:Reschedule, Completed
To:Completed, Reschedule
Duration in Previous:3m, 0m
🚨20.6 business days
📅
▶
2
Dispatch Scheduled Nov 14, 3:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From:Reschedule
To:Scheduled
Duration in Previous:28d 21h
⚠️9.0 business days
📅
Dispatch Scheduled by April NuovoNov 30, 3:23 PM
Scheduled For:2025-12-15T14:00:00.000+0000
📅
Dispatch Scheduled by April NuovoNov 30, 3:31 PM
Scheduled For:2025-12-15T13:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Brandi RodriguezDec 8, 11:47 AM
Scheduled For:2025-12-29T13:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Brandi RodriguezDec 11, 11:06 AM