Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Sep 26, 2025 (127 days early)
📅
69.0 daysTotal Age
⏱️
46.0d in ScheduledLongest Stage
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13 transitionsStatus Changes
⚠️
47.1d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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14 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay46.0 days stuck in "Scheduled"
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Total Delay47.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
24.0d
Scheduled
47.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/24/2025 DMalloy - Called 216.312.6486 for Adrianna Payne. She agreed to have FSEs Paul/Jackson onsite beginning Monday 8/11/2025. Emailed & Received confirmation: paynea3@ccf.org ...
07/02/2025 MHamersley - called 216-312-6486, spoke to Adrianna, she is POC, sending her excel spreadsheet with all devices, she will go through and let us know which ones are hers and provide contacts for the others; sent email: PAYNEA3@ccf.org ; RE: 124 Venue Go Ultrasound Devices
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
nr
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.