Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281156 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDSTAR FRANKLIN SQUARE MEDICAL CENTER — 9000 FRANKLIN SQUARE DR, BALTIMORE MD, 21237

Jun 19, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (85 biz days early)
Active: 14 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 4, 2025
53 business days (not counted)
14d
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 24, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 4 Ready for Release ⏸ Paused 53 —
Sep 4 → Sep 24 Ready for Scheduling ▶ Running 14 14
Sep 24 → Sep 24 Assigned ▶ Running 0 14
Holding 53.0d (excluded)
Coordinators 15.1d
Billing 9.7d
✓ SLA Met
Holding (excluded from total)
53.0 days
Coordinators
15.1 days
Over SLA
Billing
9.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 24, 2025 (129 days early)
📅
67.0 days Total Age
⏱️
53.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
53.0d
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
0.8d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
7.1d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2025 MKlose per notes from WO-01155361, dated 01/16/2025, Venue Go Ultrasound VGB000772 is not in the database at Medstar Franklin.  Previous WO was cancelled.

🔧 Work Performed
FMI 78101 Not Required - Device Not Located
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281156
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 53.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 4, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 76d 20h
🚨 14.9 business days
👷
▶
2 Technician Assigned Sep 24, 7:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 19h
⏱️
▶
2 Labor Added Sep 24, 7:51 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 41m, 0m
⏱️
Labor Added Sep 24, 1:58 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Sep 24, 2:06 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 0h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:26 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (2)

Name Type Status Qty Amount Date
WL-02947069 Labor Open 0.25 $100.00 Sep 24, 7:51 AM
WL-02947508 Labor Open 0.016666666666667 $38.00 Sep 24, 1:58 PM

Details