Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281158 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LAHEY HOSPITAL & MEDICAL CENTER — 41 BURLINGTON MALL RD, BURLINGTON MA, 01805

Jun 19, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (49 biz days early)
Active: 24 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 10, 2025
79 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Nov 17, 2025
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 10 Ready for Release ⏸ Paused 79 —
Oct 10 → Nov 17 Ready for Scheduling ▶ Running 24 24
Nov 17 → Nov 17 Assigned ▶ Running 0 24
Holding 79.0d (excluded)
Coordinators 24.4d
Billing 8.1d
✓ SLA Met
Holding (excluded from total)
79.0 days
Coordinators
24.4 days
Over SLA
Billing
8.1 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 11, 2025 (81 days early)
📅
99.0 days Total Age
⏱️
79.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 79.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
79.0d
Ready for Scheduling
24.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
8.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10/2025 MHamersley - *WO-01281158 - Venue Go Ultrasound VGB001262 - Device Location Unknown* updated WO/attachments


07/22/2025 MHamersley - called 617-304-3326, Lucas Moss, this number is no longer in service; called 781-744-5100, transferred to Bio Med, call went to VM/LM


WO-01281774 - Venue Fit Ultrasound VFC000884

WO-01281158 - Venue Go Ultrasound VGB001262

WO-01282791 - Venue Go Ultrasound VGD003439

🔧 Work Performed
FMI 78101 Not Executed - Device Location Unknown
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.8 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281158
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 79.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 10, 2:13 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 112d 22h
🚨 24.2 business days
👷
▶
4 Technician Assigned Nov 17, 12:42 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37d 11h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 2:45 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Nov 18, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Nov 25, 2:45 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Dec 1, 1:51 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:35 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 24.4 business days (threshold: 1.0 business days)
Exceeded by 23.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03009410 Labor Open 1 $100.00 Nov 17, 12:44 AM
WL-03011457 Labor Open 0.016666666666667 $38.00 Nov 18, 2:45 PM

Details