📍 CLEVELAND CLINIC AKRON GENERAL — 1 AKRON GENERAL AVE, AKRON OH, 44307
Jun 19, 2025 → Feb 26, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 146 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 24, 2025
24 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Jul 24 → Oct 6, 2025
51 business days (counted)
Running total: 51 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Oct 6 → Oct 30, 2025
17 business days (counted)
Running total: 68 of ? biz days used
72d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Feb 18, 2026
72 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 146 of ? biz days used
Created: Jun 19, 2025Completed: Feb 26, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 24
Ready for Release
⏸ Paused
24
—
Jul 24 → Oct 6
Scheduled
▶ Running
51
51
Oct 6 → Oct 30
Reschedule
▶ Running
17
68
Oct 30 → Feb 18
Ready for Scheduling
▶ Running
72
140
Feb 18 → Feb 20
On Hold
▶ Running
2
142
Feb 20 → Feb 24
Assigned
▶ Running
2
144
Feb 24 → Feb 26
Scheduled
▶ Running
2
146
Holding26.3d (excluded)
Coordinators147.0d
Billing1.9d
✓ SLA Met
Holding(excluded from total)
26.3 days
Coordinators
147.0 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
170.0 daysTotal Age
⏱️
72.5d in Ready for SchedulingLongest Stage
🔄
11 transitionsStatus Changes
⚠️
140.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay72.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay140.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
24.0d
Scheduled
54.1d / 2.0d SLA
Reschedule
18.0d / 2.0d SLA
Ready for Scheduling
72.5d / 1.0d SLA
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/24/2025 DMalloy - Called 216.312.6486 for Adrianna Payne. She agreed to have FSEs Paul/Jackson onsite beginning Monday 8/11/2025. Emailed & Received confirmation: paynea3@ccf.org ...
07/02/2025 MHamersley - called 216-312-6486, spoke to Adrianna, she is POC, sending her excel spreadsheet with all devices, she will go through and let us know which ones are hers and provide contacts for the others; sent email: PAYNEA3@ccf.org ; RE: 124 Venue Go Ultrasound Devices
🔧Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281164
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:50m
🚨24.0 business days
🗓️
▶
2
Status: Scheduled Jul 24, 10:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For:2025-08-11T12:00:00.000+0000
🚨18.0 business days
📅
Dispatch Scheduled by Erin MartinAug 18, 1:39 PM
Scheduled For:2025-08-25T12:00:00.000+0000
🚨35.0 business days
🔄
Status: Reschedule by Rhonnie ReevesOct 6, 10:46 AM
From:Scheduled
To:Reschedule
Duration in Previous:73d 23h
🚨18.0 business days
📅
Status: Ready for Scheduling by Deon MalloyOct 30, 3:47 PM