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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281193 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TUFTS MEDICAL CENTER — 800 Washington Street, BOSTON MA, 02111

Jun 19, 2025 → Sep 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (98 biz days early)
Active: 32 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 21, 2025
21 business days (not counted)
26d
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Aug 26, 2025
26 business days (counted)
Running total: 26 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 26 → Aug 27, 2025
1 business day (not counted)
5d
▶ Clock Running
Status: Reschedule
Aug 27 → Sep 4, 2025
5 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 32 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 21 Ready for Release ⏸ Paused 21 —
Jul 21 → Aug 26 Ready for Scheduling ▶ Running 26 26
Aug 26 → Aug 27 Awaiting Parts ⏸ Paused 1 —
Aug 27 → Sep 4 Reschedule ▶ Running 5 31
Sep 4 → Sep 4 Scheduled ▶ Running 0 31
Sep 4 → Sep 5 Tech On Site ▶ Running 1 32
Material Management 1.2d
Holding 21.0d (excluded)
Coordinators 32.3d
Field Work 1.0d
Billing 21.4d
✓ SLA Met
Material Management
1.2 days
Holding (excluded from total)
21.0 days
Coordinators
32.3 days
Over SLA
Field Work
1.0 days
Billing
21.4 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 5, 2025 (148 days early)
📅
53.4 days Total Age
⏱️
26.6d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
47.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 26.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.0d
Ready for Scheduling
26.6d / 1.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Reschedule
5.7d / 2.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
18.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2025 RArnold - dispatching to Philmon

07/29/2025 Brod - sent follow up email to Managers that Alex Young added into email thread to schedule FSE onsite for 08/07-08/08 alfred.amanor@trimedx.com & Walton, Alex *** 07/21/2025 MHamersley - rec'd email from Alex confirming devices ; called 617-571-3655, spoke to Alex; sending him email: alex.young@tuftsmedicine.org

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281193
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 21, 3:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 32d 0h
🚨 27.0 business days
📦
▶
2 Parts Requested Aug 26, 6:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 36d 3h
💵
Expenses Added Aug 27, 1:59 PM
Type: Expenses
Status: Open
Qty: 1
🔩
▶
2 Parts Added Aug 27, 2:04 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Peters
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19h 35m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Sep 4, 3:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-04T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Reschedule
To: Scheduled
Duration in Previous: 8d 1h
🔧
Status: Tech On Site by Philmon Mehari
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
⏱️
2x Labor Added Sep 4, 10:15 PM
Type: Labor
Status: Open
Qty: 2.5, 0.5
✔️
Status: Completed by Philmon Mehari Sep 4, 11:08 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 56m, 0m
⏳ 3.1 business days
⏱️
▶
2 Labor Added Sep 9, 1:17 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Sep 17, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:26 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 26.6 business days (threshold: 1.0 business days)
Exceeded by 25.6 business days
Reschedule
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📦
Parts Order 00080757
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Sep 4, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (5)

Name Type Status Qty Amount Date
WL-02916837 Expenses Open 1 $0.00 Aug 27, 1:59 PM
WL-02916850 Parts Open 2 $0.00 Aug 27, 2:04 PM
WL-02926026 Labor Open 2.5 $100.00 Sep 4, 10:15 PM
WL-02926027 Labor Open 0.5 $0.00 Sep 4, 10:15 PM
WL-02929720 Labor Open 0.016666666666667 $38.00 Sep 9, 1:17 PM

Details