📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756
Jun 19, 2025 → Jan 21, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 21 biz days
Paused: 124 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 18, 2025
124 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Jan 14, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 21, 2026
4 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Dec 18
Ready for Release
⏸ Paused
124
—
Dec 18 → Jan 14
Ready for Scheduling
▶ Running
17
17
Jan 14 → Jan 21
Assigned
▶ Running
4
21
Jan 21 → Jan 21
Scheduled
▶ Running
0
21
Jan 21 → Jan 21
Tech On Site
▶ Running
0
21
Holding124.0d (excluded)
Coordinators22.7d
Field Work0.1d
Billing10.0d
✓ SLA Met
Holding(excluded from total)
124.0 days
Coordinators
22.7 days
Over SLA
Field Work
0.1 days
Billing
10.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 21, 2026 (10 days early)
📅
145.0 daysTotal Age
⏱️
124.0d in Ready for ReleaseLongest Stage
🔄
18 transitionsStatus Changes
⚠️
29.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay124.0 days stuck in "Ready for Release"
⏱️
Total Delay29.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
124.0d
Ready for Scheduling
17.6d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
8.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph.
01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01281195
Account: GE Healthcare FMI
Customer Case Number: 1-554879825064, 1-554907719229
Location: DARTMOUTH HITCHCOCK CLINIC
Address: 1 MEDICAL CENTER DR, LEBANON, NH 03756
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000513
Contact Name: Bryan Black
Contact
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281195
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:50m
🚨124.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 18, 2:04 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:181d 23h
🚨18.0 business days
👷
▶
2
Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 20h
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Jan 21, 2:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:7d 3h
🔧
▶
2
Status: Tech On Site Jan 21, 3:22 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🚗
▶
2
Status: Tech Off Site Jan 21, 3:54 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⚠️5.0 business days
⏱️
Labor Added Jan 27, 4:12 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyJan 27, 4:21 PM
From:Closed
To:Ready to Bill
Duration in Previous:6d 0h
💵
▶
2
Status: Billing Review Jan 28, 10:12 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
💵
▶
2
Status: Billing Review Jan 29, 9:34 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⏳3.0 business days
💵
▶
2
Status: Billing Review Feb 2, 4:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:4m
⏳3.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:53 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 0h
📄
Status: Ready to Bill by Micah PetersFeb 4, 5:26 PM
From:Invoice Pending
To:Ready to Bill
Duration in Previous:33m
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 5:46 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20m
🧾
▶
2
Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 27m
Bottlenecks
Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)