📍 BAYSTATE MEDICAL CENTER INC — 759 CHESTNUT ST, SPRINGFIELD MA, 01199
Jun 19, 2025 → Feb 4, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 139 biz days
Paused: 16 biz days
🕐 Clock stopped: Tech Off Site (Feb 4, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 14, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 14 → Jul 28, 2025
10 business days (counted)
Running total: 10 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jul 28 → Sep 12, 2025
33 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
92d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Jan 29, 2026
92 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 4, 2026
4 business days (counted)
Running total: 139 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 139 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Feb 4, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 14
Ready for Release
⏸ Paused
16
—
Jul 14 → Jul 28
Ready for Scheduling
▶ Running
10
10
Jul 28 → Sep 12
Scheduled
▶ Running
33
43
Sep 12 → Sep 12
Assigned
▶ Running
0
43
Sep 12 → Sep 12
Entered
▶ Running
0
43
Sep 12 → Jan 29
Ready for Scheduling
▶ Running
92
135
Jan 29 → Jan 29
Assigned
▶ Running
0
135
Jan 29 → Feb 4
Scheduled
▶ Running
4
139
Feb 4 → Feb 4
Tech On Site
▶ Running
0
139
Holding16.0d (excluded)
Coordinators142.3d
Field Work0.6d
Billing18.8d
✗ SLA Missed
Holding(excluded from total)
16.0 days
Coordinators
142.3 days
Over SLA
Field Work
0.6 days
Billing
18.8 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
155.0 daysTotal Age
⏱️
92.8d in Ready for SchedulingLongest Stage
🔄
32 transitionsStatus Changes
⚠️
148.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay92.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay148.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.0d
Ready for Scheduling
103.8d / 1.0d SLA
Scheduled
38.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
18.7d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 Mklose rcvd email from POC confirm Joseph Feb 4th.
01/29/2026 Mklose called (774) 786-0316, (413) 794-0774, (413) 896-9708, left VM, 01/28/2026 Mklose called Nigel, he adv he is retiring, Kristen Steele would be POC. called 413-896-9708, no answer resent email 01/16/2026 Mklose called Nigel, offered January 22nd 01/12/2026 Mklose emailed and offered April January 13th, 11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
Outbound to +14138969104
Completed Jan 16, 2026
📅
WO-01281199 - FCO - Venue Go Ultrasound - SPRINGFIELD - BAYSTATE MEDICAL CENTER INC
Feb 4, 2026 8:00am – 9:00am
Work Order: WO-01281199
Account: GE Healthcare FMI
Customer Case Number: 1-554879871837, 1-554907723978
Location: BAYSTATE MEDICAL CENTER INC
Address: 759 CHESTNUT ST, SPRINGFIELD, MA 01199
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006639
Contact Name: Nigel Cubin
Contact
UNKNOWN
VGC006639_Batteries
Feb 4, 2026
UNKNOWN
VGC006639_Product Label Pic
Feb 4, 2026
UNKNOWN
VGC006639_Software
Feb 4, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281199
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:41m
🚨16.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 14, 11:25 AM